MARGIE BATONG
Taguig City,Philippines
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong analytical and problem-solving abilities, supporting team objectives through effective communication and collaboration. Eager to contribute to future successes while maintaining a commitment to high-quality service.
Overview
2
2
years of professional experience
Work History
Customer Service Engagement
PRULIFE U.K
11.2025 - 03.2026
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Collaborated with team members to achieve target results.
Credit Analyst
China Banking Corporation
03.2025 - 08.2025
- Analysed financial statements to assess creditworthiness of prospective and current clients.
- Determined approval or disapproval based on accepted risk profiles.
- Reviewed and updated credit and loan files to maintain accuracy and compliance.
- Analysed historical data to identify trends and improve future credit decision-making.
School Clerk
Macrohon Central School
03.2024 - 12.2024
- Assisted associated departments with clerical and administrative support.
- Photocopied and printed documents on behalf of clerical support teams.
- Researched issues and compiled reports, presentations and summaries from data.
- Handled confidential student records with discretion, following data protection regulations to safeguard personal information.
Education
Bachelor of Arts in Political Science
University of Makati
01-2022
Accountancy and Business Management
Makati High School
Senior High School01-2018
Makati High School
Junior High School01-2016
Macrohon Central School
Skills
- Customer engagement
- Administrative support
- Detail-oriented
- Dependable, responsible and committed to work with excellence
Timeline
Customer Service Engagement
PRULIFE U.K
11.2025 - 03.2026
Credit Analyst
China Banking Corporation
03.2025 - 08.2025
School Clerk
Macrohon Central School
03.2024 - 12.2024
Bachelor of Arts in Political Science
University of Makati
Accountancy and Business Management
Makati High School
Makati High School
Macrohon Central School