Mardie Tolentino
26G Sha Po Old Village Lamma Island HONGKONG
Summary
Resourceful, organized, and energetic individual who is thrilled to change my career path. Teacher at heart, enjoy engaging with kids learning, growth, discovering and exploring their high potential in academics and life in general. Highly flexible as I have work with different cultures, ages and races. More than willing to become an effective English Teacher.
Though I am dependable housekeeper with solid history of cleaning industry service. Highly organized and team-driven acquiring strong client satisfaction . Offers high level of detail and is considered patient, motivated and focused.
I have fair exposure and knowledge in clerical , microsoft office task in corporate team.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
DOMESTIC WORKER
ASIA EXPAT AGENCY
06.2021 - Current
- Managed household budgets and expenses, ensuring efficient allocation of resources for necessary purchases and bill payments.
- Streamlined household operations by effectively managing daily tasks, such as laundry, meal preparation, and errand running.
- Swept, mopped and polished non-carpeted floors to maintain streak-free shine.
- Assisted families with kids responsibilities, creating a nurturing and educational atmosphere for kids.
- Organized household spaces for optimal functionality, decluttering areas and implementing efficient storage solutions.
- Planned bi-annual cleaning activities.
- Maintained a safe and sanitary environment for family through thorough cleaning and disinfection procedures.
- Ensured timely completion of all household duties, allowing employers to focus on personal and professional obligations.
- Supervised home maintenance projects, coordinating with contractors to achieve desired results within budget constraints.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in family home by vacuuming, cleaning windows, and dusting.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Provided emotional support and companionship to employers family.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Helped employers family to maintain independence and quality of life.
- Fostered a sense of trust and reliability with employer, leading to long-term working relationships and referrals.
- Completed gardening and lawn maintenance tasks.
- Provided pet care services including feeding, grooming, walking, administering medications as needed.
- Enhanced employers satisfaction by providing high-quality cleaning and organizing services in their homes.
- Reduced employer's stress levels by proactively identifying potential issues in the home environment and addressing them efficiently.
- Developed strong relationships with employer's family by consistently exceeding expectations in service quality and professionalism.
- Supported employers family members during periods illness injury recovery providing additional assistance required.
- Managed correspondence communications behalf individuals within the household ensuring timely responses followups.
- Cultivated a welcoming atmosphere for guests through meticulous attention to detail in preparing guest rooms and common areas.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained monthly budget by making careful purchases and tracking expenses.
- Sought out enrichment opportunities to improve social connections and emotional wellbeing.
- Assisted in planning events such as parties or gatherings at the residence.
- Coordinated daily schedules for family members.
- Increased efficiency in daily routines by maintaining clear communication with employers family regarding schedules, preferences, and special requests.
CAREGIVER
WIN WIN EMPLOYMENT
06.2017 - 06.2021
- Designated guardian to a 6 year old girl.
- Ensuring that her personal needs are met on daily basis.
- Assist the kid on her daily homework, school projects, daily school work , good values and moral conduct.
- Performed daily living activities, running errands, and household chores.
- Planning, budgeting and preparing daily healthy meals for the family.
- Assisted kid with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help kid achieve nutritional objectives.
- Maintained a safe and clean environment for kid, reducing risks and ensuring optimal health outcomes.
- Assisted kid with daily living needs to maintain self-esteem and general wellness.
- Enhanced kid's comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Engaged kid's in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with kid's family to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support employer's family nutritional needs.
- Contributed to a positive atmosphere for employer's family by using effective communication and active listening skills.
- Supported daily hygiene needs of kid by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
PR DEPARTMENT PERSONNEL
EXPLORER FOR EMPLOYMENT SERVICES
12.2015 - 1 2017
- MANAGE/SCHEDULE PASSPORT RENEWALS, OEC (OVERSEAS EMPLOYMENT CERTIFICATE) APPOINTMENTS IN THE PHILIPPINE EMBASSY, AND MEDICAL APPOINTMENTS FOR EMPLOYEES
- PREPARE DOCUMENTS NEEDED FOR EXTENSION OR TERMINATION OF CONTRACT
- PREPARE AND ISSUE QUITCLAIMS / WAIVERS FOR CANCELLED/NON-RENEWING WORKERS
- KNOWLEDGE IN INSURANCE RELATED TRANSACTION SUCH AS ADDITION AND DELETION OF MEMBERS IN THE INSURANCE MASTERLIST, REIMBURSEMENT OF INSURANCE CLAIMS, ISSUANCE OF CERTIFICATE OF CONTINUITY, TRACKING OF CREDIT NOTES ETC
- KNOWLEDGE IN HANDLING EID (EMIRATES ID) WHICH INCLUDES ID APPLICATION, DISTRIBUTION OF CARDS TO WORKERS AND UPDATING OF COMPANY FILE
- KNOWLEDGE IN PREPARING GATE PASS REQUIREMENTS TO BE SUBMITTED TO SPECIFIC COMPANY SITES
- KNOWLEDGE IN EXTRACTING INFORMATION FROM THE UAE MINISTRY OF LABOR ENQUIRY (MOL) SITE SUCH AS LABOR CARD NUMBERS AND ELECTRONIC WORK PERMIT INFORMATION
- KNOWLEDGE IN NETWASAL SYSTEM IN IMPORTING/EXPORTING LABOR CONTRACTS OF EMPLOYEES.
DEPLOYMENT COORDINATOR
EXPLORER FOR EMPLOYMENT SERVICES
12.2015 - 01.2017
- DEAL WITH CLIENTS AND EXPLAIN THE TERMS AND CONDITIONS WRITTEN IN THE CONTRACT
- HANDLE INQUIRIES ABOUT CLEANING SERVICES, AVAILABILITY OF WORKERS AND PART TIME CLEANERS; HANDLE DEPLOYMENT OF WORKERS TO THEIR RESPECTIVE WORK ASSIGNMENT
- ENCODING AND UPDATING WORKERS AND CLIENTS FILES.
RECEPTIONIST
EXPLORER FOR EMPLOYMENT SERVICES
12.2015 - 01.2017
- ANSWER, SCREEN, ROUTE INCOMING CALLS TO SPECIFIC PERSON AND PROVIDE BASIC INFORMATION ABOUT THE COMPANY WHEN NEEDED
- RELAY MESSAGES BOTH IN EXTERNAL AND INTERNAL THROUGH CALL AND EMAIL
- RECEIVE AND SORT DAILY MAIL/DELIVERIES/COURIERS
- GREET VISITORS WARMLY AND MAKE SURE THEY ARE COMFORTABLE
- SORT AND DEAL WITH CLIENT ISSUES AND CONCERNS
- PREPARE QUOTATION AND INVENTORY OF OFFICE SUPPLIES
- PREPARE PETTY CASH, PERFORM BASIC BOOKKEEPING AND FILING.
CONTRACT IN CHARGE
EXPLORER FOR EMPLOYMENT SERVICES
12.2015 - 01.2017
- PREPARE CONTRACT FOR CLIENTS, CAREFULLY DETAILING IN THE CONTRACT THE MONTHLY CHARGE, OFFICE CHARGE AND GUARANTEE CHEQUES / POST DATED CHEQUES TO BE COLLECTED
- PREPARE NOC (NO OBJECTION CERTIFICATE) FOR WORKERS WHEN ASKED TO TRAVEL ALONG WITH CLIENTS; COLLECT GUARANTEE PAYMENT AND AFFIDAVIT FROM CLIENT
- PREPARE TRANSMITTAL AND PREPARE DOCUMENTS NEEDED TO BE SENT THROUGH COURIER.
NANNY (FULLTIME) / CLEANING WORKER
UNITED INTERNATIONAL GROUP
08.2011 - 09.2015
- CARE FOR CHILDREN AND/OR ELDERLY PERSONS BY OVERSEEING THEIR ACTIVITIES, PROVIDING COMPANIONSHIP, AND ASSISTING THEM WITH DRESSING, BATHING, EATING, AND OTHER NEEDS
- TAKE CARE OF PETS BY GROOMING, EXERCISING, AND/OR FEEDING THEM
- PLAN MENUS, COOK AND SERVE MEALS AND REFRESHMENTS FOLLOWING EMPLOYER'S INSTRUCTIONS OR OWN METHODS
- PREPARE ROOMS FOR MEETINGS AND ARRANGE ROOM DECORATIONS ON SPECIAL OCCASIONS
- AN ALL-AROUND HOUSEKEEPER IN CHARGE OF THE OVERALL CLEANLINESS AND MAINTENANCE OF THE FACILITY ASSIGNED UNDER MY WATCH AND CARE.
CASHIER
SM Bacoor, Waltemart Supermarket
04.2010 - 08.2011
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
ASSISTANT OFFICER
EVERFRESH PURE DRINKING WATER
09.2019 - 03.2010
- MAINTAINS SUPPLIES BY CHECKING STOCK TO DETERMINE INVENTORY LEVELS; ANTICIPATE REQUIREMENTS; PLACE AND EXPEDITE ORDERS; VERIFY RECEIPT; STOCKING ITEMS; DELIVER SUPPLIES TO WORK STATIONS
- SERVES CUSTOMERS BY BACKING-UP RECEPTIONIST; ANSWERING QUESTIONS; FORWARDING MESSAGES; CONFIRMING CUSTOMER ORDERS; KEEPING CUSTOMERS INFORMED OF ORDER STATUS
- DELIVER THE PRODUCTS TO CUSTOMER'S DOORWAY TO DEVELOP CUSTOMER RELATIONSHIP.
VOLUNTARY TUTOR
SUMMER KINDERGARTEN PROGRAM
03.2004 - 05.2008
- Managed scheduling effectively to ensure timely completion of tutoring sessions and maintain consistency in curriculum coverage.
- Provided one-on-one instruction for students struggling with specific subjects or concepts, resulting in improved understanding and grades.
- Utilized various teaching methods to accommodate diverse learning needs, ensuring all students received individualized attention.
- Fostered a positive and engaging learning environment through effective classroom management techniques.
Education
BACHELOR OF BUSINESS MANAGEMENT - Marketing
NORTHERN ILOILO STATE UNIVERSITY
Estancia, Iloilo - Philippines 1 2004 - 1 2008
Skills
Research
City
Hong Kong
Street
26G Sha Po Old Village, Yung Shue Wan ,Lamma Island, New Territories Hongkong
Certification
120 Hour TEFL Certificate
Timeline
120 Hour TEFL Certificate
06-2024
120 Hour TESL Certificate
06-2024
DOMESTIC WORKER
ASIA EXPAT AGENCY
06.2021 - Current
ASSISTANT OFFICER
EVERFRESH PURE DRINKING WATER
09.2019 - 03.2010
CAREGIVER
WIN WIN EMPLOYMENT
06.2017 - 06.2021
PR DEPARTMENT PERSONNEL
EXPLORER FOR EMPLOYMENT SERVICES
12.2015 - 1 2017
DEPLOYMENT COORDINATOR
EXPLORER FOR EMPLOYMENT SERVICES
12.2015 - 01.2017
RECEPTIONIST
EXPLORER FOR EMPLOYMENT SERVICES
12.2015 - 01.2017
CONTRACT IN CHARGE
EXPLORER FOR EMPLOYMENT SERVICES
12.2015 - 01.2017
NANNY (FULLTIME) / CLEANING WORKER
UNITED INTERNATIONAL GROUP
08.2011 - 09.2015
CASHIER
SM Bacoor, Waltemart Supermarket
04.2010 - 08.2011
VOLUNTARY TUTOR
SUMMER KINDERGARTEN PROGRAM
03.2004 - 05.2008
BACHELOR OF BUSINESS MANAGEMENT - Marketing
NORTHERN ILOILO STATE UNIVERSITY
1 2004 - 1 2008
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