Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Leung

Marcus Leung

Engineer II
Wong Tai Sin,KLN

Summary

Dynamic engineer with a proven track record at China Mobile Hong Kong, excelling in project planning and time management. Successfully led technical support initiatives, achieving a 98% resolution rate within SLA. Cultivated strong client relationships and enhanced workflow efficiency through quality control measures, driving project success and customer satisfaction.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Engineer II

China Mobile Hong Kong
08.2022 - Current
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Managed contractors’ full lifecycle: invoice processing, inventory control, quotation review for residential broadband network projects.
  • Led technical support & emergency maintenance for residential broadband clients, resolving 98% of requests within SLA.

Project Engineer

HGC Global Communications Limited
10.2021 - 01.2022
  • Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
  • Maintained records for each project and engineering discipline.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Supported contractors in project planning and technical management for business broadband and network solutions, handling emergency maintenance follow-ups.

Senior Technical Service Officer

HKT Services Limited
05.2017 - 08.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Developed and maintained strong relationships with key clients, fostering long-term partnerships.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Improved overall workflow efficiency by implementing standardized procedures across the department.
  • Led 7-member team in field operations and contractor training for telecom network and broadband projects

Education

High School Diploma -

CCC Kei Heep Secondary School
Wong Tai Sin, Hong Kong
04.2001 -

Skills

Time management

Timeline

Engineer II

China Mobile Hong Kong
08.2022 - Current

Project Engineer

HGC Global Communications Limited
10.2021 - 01.2022

Senior Technical Service Officer

HKT Services Limited
05.2017 - 08.2021

High School Diploma -

CCC Kei Heep Secondary School
04.2001 -

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Marcus LeungEngineer II