WONG Wai Man
Tin Shui Wai ,NT
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Acting Train Crew Inspector-LR
MTR Crop.
12.2019 - Current
- Responsible for the effective supervision and monitoring of the daily performance of Train Captains, which involves the maintenance of safe, reliable and efficient train service, a high standard of customer service, observation of their physically fitness to work and other general administrative work as required from time to time
- Act as Shift-in-charge to maintain efficient and proper operation of a Train Crew Office to ensure the effective deployment of manpower and resources to meet normal service requirements, coordinate and communicate with Operations Control Centre and Senior Supervisor-Traffic
- Regulate Light Rail Vehicles (LRV) services and perform crew reformation at strategic locations in collaboration with Traffic Controller to maintain scheduled service headway
- Perform the role of Trainer to provide both classroom and practical training to Train Captains
Train Captain-LR
MTR Crop.
03.2013 - 12.2019
- Perform pre-service check before operating the train
- Operate passenger train (heavy rail / light rail) or engineering train in accordance with timetables to provide high quality customer services
- Coordinate with the Operations Control Centre to handle train defects or incidents to ensure safe and reliable train operations
MLSS Operation Assistant
HongKongPost
04.2006 - 03.2013
- Sorting letter
- VCM coding (Input address to the computer)
Exhibition Assistants
Sotheby’s HK
04.2008 - 10.2011
- IT supports
- Perform troubleshooting and technical support to end users
- Administrative works
- Human Resources
- Supervise 200 helpers, manage their duties & sign out time
- Assign tasks to helpers
- Manage helpers’ working performance & dress code
- Customer Service
- Receive incoming calls & answer customer enquiries
Surveyor
Citybus Limited
09.2008 - 09.2008
- Data collection
Education
Bachelor of Arts - Logistics And Supply Chain Management
Northumbria University
09.2021 - Current
Advanced Diploma - Transport Operations And Managment
MTR Academy
09.2019 - 07.2021
Higher Diploma - Electrical Engineering, Mobile Technology
HK Institute of Vocational Education
09.2005 - 07.2010
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HKCEE
Skills
MS Word, Excel, PowerPoint
Timeline
Bachelor of Arts - Logistics And Supply Chain Management
Northumbria University
09.2021 - Current
Acting Train Crew Inspector-LR
MTR Crop.
12.2019 - Current
Advanced Diploma - Transport Operations And Managment
MTR Academy
09.2019 - 07.2021
Train Captain-LR
MTR Crop.
03.2013 - 12.2019
Surveyor
Citybus Limited
09.2008 - 09.2008
Exhibition Assistants
Sotheby’s HK
04.2008 - 10.2011
MLSS Operation Assistant
HongKongPost
04.2006 - 03.2013
Higher Diploma - Electrical Engineering, Mobile Technology
HK Institute of Vocational Education
09.2005 - 07.2010
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HKCEE
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