Excel
Marc Norman Caparas
Area Manager
Jordon,KKC
Summary
Dynamic Area Manager with a proven track record at Dough Bros, excelling in relationship building and operational improvements. Expert in team development and staff training, I raised the standards and skills of underperforming staffs to a higher level to enhance business outcomes, enhancing customer satisfaction and driving profitability through strategic decision-making and effective communication.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Area Manager
Dough Bros
02.2021 - 01.2026
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened multiple shops in a span of 2 years
- Transformed underperforming teams into productive, profitable teams.
Barista, Nood Food
Pure Yoga & Fitness
03.2018 - 01.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained a clean and organized workspace for optimal productivity and safety.
Waiter
Zafran Aqua
06.2016 - 03.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Associate of Science - Airport Operations And Logistics in Aviation
Community College of City University
Kowloon Bay, Hong Kong07-2020
High School Diploma -
Community College of City University
Kowloon Bay07-2018
High School Diploma -
Delia Memorial School (Broadway)
Mei Foo03-2017
Skills
Operations management
Relationship building and management
Customer relationship management
Staff training and development
Goals and performance
Recruitment and hiring
Resource allocation
Performance management
Quality assurance
Systems and software expertise
Staff scheduling
Leadership skills
Decision-making
Data analytics
Compliance monitoring
Customer service
Sales reporting
Human resource management
Software Skills
Software
Word
Point of sales system
Tech Support
Timeline
Area Manager
Dough Bros
02.2021 - 01.2026
Barista, Nood Food
Pure Yoga & Fitness
03.2018 - 01.2020
Waiter
Zafran Aqua
06.2016 - 03.2017
Associate of Science - Airport Operations And Logistics in Aviation
Community College of City University
High School Diploma -
Community College of City University
High School Diploma -
Delia Memorial School (Broadway)