Manvi Patel
Flight Attendant at Singapore Airlines
Singapore
Summary
Experienced flight attendant with 18+ years in the international commercial airline industry. Proven track record in handling emergency situations and maintaining composure under high pressure. Committed to delivering exceptional customer service and ensuring passenger satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of post-secondary education
Work History
Flight Attendant
Singapore Airlines
7 2010 - Current
- I am about to complete 15 years of work experience as a flight attendant at Singapore Airlines.
- Flown across the globe from Singapore as base headquarters in the past 15 years of carrier with specialization in different fleets.
- Trained on various Airbus and Boeing fleets, i.e. B777, B787, A350, and A380.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Flight Attendant
China Eastern
3 2005 - 1 2009
- Have around 4 years of work experience as a flight attendant.
- Flown sectors Shanghai-(Delhi), India, Shanghai-(Vancouver), Canada.
- Trained on various Airbus fleet, i.e. A300-600, A319, A320, A321, A340-300, and A340-600. *
- Trained on various emergency situations and evacuation procedures.
- Trained in First Aid and CPR techniques.
- Practiced emergency landing on ground and emergency landing on water (ditching) procedures during training for all fleet.
- Class 1 medical cleared.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, and safety procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
Bachelor of Arts - Sociology, English and Education
CCS (Chaudhary Charan Singh)University
04.2005 - 01.2010
Diploma of Aviation, Hospitality And Travel - Aviation
Frankfinn Institute of Airhostess Training
04.2001 - 06.2005
Skills
Flight Safety
Customer Service
Hospitality Industry
First Aid
Reliability and punctuality
Relationship Management
Food and Beverage Service
Business class service
Emergency Procedures
Public Speaking
Languages
Hindi
Native language
English
Advanced
C1
Chinese (Mandarin)
Intermediate
B1
Hobbies
Like to Listen to Music in Free time and Watch Television Series / Movies.
Timeline
Bachelor of Arts - Sociology, English and Education
CCS (Chaudhary Charan Singh)University
04.2005 - 01.2010
Diploma of Aviation, Hospitality And Travel - Aviation
Frankfinn Institute of Airhostess Training
04.2001 - 06.2005
Flight Attendant
Singapore Airlines
7 2010 - Current
Flight Attendant
China Eastern
3 2005 - 1 2009
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