Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Man Shuen Ng

Man Shuen Ng

Contact Centre And Remote Channel Agent

Summary

Dynamic pre-graduate with a robust background in customer service, sales, and administration, showcasing strong relationship-building abilities through exceptional communication skills and social perceptiveness. Detail-oriented and organized, with a passion for business operations supported by a solid foundation in marketing and analytics. Proven experience as a Teller in fast-paced banking environments, recognized for delivering outstanding customer service while maintaining exceptional mathematical proficiency. Accomplished in exceeding sales objectives as an Agent, with a track record of fostering loyal customer relationships and effectively leading teams to meet diverse business needs.

Overview

2
2
years of professional experience
3
3
Languages

Work History

agent

HSBC call centre
05.2025 - Current

Teller

Hang Seng Bank (Kowloon Main Branch)
10.2023 - 04.2025

Admin

Calder Building Products Co. Ltd
07.2023 - 09.2023

Education

Bachelor degree - Marketing

Hang Seng University
01.2025

Associate degree - Marketing

UOWCHK
01.2021

undefined

Fanling Lutheran Secondary School
01.2019

Skills

Expert marketing knowledge of the selling process and effective sales techniques

Social perceptiveness

Excellent communicator and Relationship builder

Problem-solving

Customer service and care

Positive attitude

Clear communication

Customer complaint resolution

Cash handling

Customer relationship building

Cash handling and management

Financial advising

Software

Microsoft office

Timeline

agent

HSBC call centre
05.2025 - Current

Teller

Hang Seng Bank (Kowloon Main Branch)
10.2023 - 04.2025

Admin

Calder Building Products Co. Ltd
07.2023 - 09.2023

Associate degree - Marketing

UOWCHK

undefined

Fanling Lutheran Secondary School

Bachelor degree - Marketing

Hang Seng University
Man Shuen NgContact Centre And Remote Channel Agent