Man Ngai Ho
Adelaide,South Australia
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Azure Cafe
11.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
Front of House Team Member
Nu Thai Restaurant
07.2021 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Accomplished multiple tasks within established timeframes.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
Store Manager
Ucool Bubble Tea
07.2021 - 03.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Resolved customer service issues promptly.
Education
Bachelor's - Aviation Management
University of South Australia
Adelaide06.2023
Skills
- Operational Efficiency
- Guest Satisfaction
- Requirements Definition
- Customer Feedback
- Scheduling and Coordinating
Timeline
Barista
Azure Cafe
11.2021 - Current
Front of House Team Member
Nu Thai Restaurant
07.2021 - Current
Store Manager
Ucool Bubble Tea
07.2021 - 03.2022
Bachelor's - Aviation Management
University of South Australia
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