Core
Contract Management Specialist
Rackspace
02.2022 - Current
Hi, I’m
Manjeet Sehra
Contract Validation Specialist
Hoshiarpur,Punjab
Timeline
IT Pillar Tech (Operations Billing)
Lutech Resources
07.2021 - 01.2022
International Contract Specialist(GCB)
British Telecommunications Pvt. Ltd
04.2016 - 07.2021
E-Commerce Executive
Price Ponder Pvt. Ltd
07.2015 - 04.2016
IGNOU
Bachelor of Science from Computer Applications
07.2011 - 12.2014
Customer Care Executive
Nethuesindia Pvt Ltd.
02.2008 - 12.2010
Work History
Rackspace
Contract Management Specialist
02.2022 - Current
Job overview
- Reviews ,validates and process the contracts submitted by sales team that contributed to revenue recognition on time which leads to better fanatical experience to stakeholders and increased profitability.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Managed relationships with internal stakeholders (Implementation, Sales Team, SFDC team) effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Mapping of devices and products into Orable (EBS) system.
- Handling escalation calls and emails on behalf of team manager on urgent basis and resolve the queries of all team members.
- Create SOP's for the process and upload it on the Sharepoint portal.
Lutech Resources
IT Pillar Tech (Operations Billing)
07.2021 - 01.2022
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Creation of orders for mobile devices used to receive via ticketing portal.
- Preparation of change code spreadsheets for wireless devices.
- Query resolution on service now (ticketing portal) for mobile and wireless devices.
- Pay bills on billing portal for all the users using the devices based on their usage.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
British Telecommunications Pvt. Ltd
International Contract Specialist(GCB)
04.2016 - 07.2021
Job overview
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Processed the invoices for different contracts under US&C team.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Dealt in tower billing (rental billing, conferencing billing, cyclone billing).
- Uploading of invoice tracker for the processed invoices in a particular month.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
- Improved cash flow management through timely billing and collections followup.
- Handled billing disputes professionally by investigating charges thoroughly and providing fair resolutions.
Price Ponder Pvt. Ltd
E-Commerce Executive
07.2015 - 04.2016
Job overview
- Streamlined order processing for faster customer service and increased sales.
- Handled reports for customer service issues via email and over the phone calls.
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Provided the training to the merchants about the process by visiting their outlets.
- Update of data from the backend on the online merchant portal.
- Track of booking status and get the work done effeciently and effectively on time.
- Upload the scanned documents of the contract and the restaurant and their menu details to the system.
- Increased accuracy in MIS reports by conducting thorough data validation and analysis.
Nethuesindia Pvt Ltd.
Customer Care Executive
02.2008 - 12.2010
Job overview
- Handled queries of the customer via professional chat platform (Live Person).
- Managed high volume of chats and emails ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Upload customers data on company's online merchant portal.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
Overview
17
years of professional experience
3
years of post-secondary education
Education
IGNOUDelhi
Bachelor of Science from Computer Applications
07.2011 - 12.2014
Skills
Operations management
Business analysis
Organizational development
Customer relations
Data analysis
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking
Active listening
Team leadership
Effective communication
Decision-making
Adaptability and flexibility
Relationship building
Team building
Professionalism
Continuous improvement
Written communication
Quality assurance
Risk management
Forecasting
Business development
Regulatory compliance
Audit reporting
Summary
Results-driven management professional prepared for role with history of optimizing business processes and driving team success. Known for effective collaboration and commitment to achieving organizational goals. Exhibits strong leadership, strategic planning, and adaptability to changing business needs.
Management professional with strong track record in driving organizational success. Skilled in strategic planning, process optimization, and resource management. Known for fostering team collaboration and delivering results in dynamic environments. Highly adaptable, reliable, and focused on achieving operational excellence.
Forward-thinking Operations Specialist bringing 10+ years of expertise in Contract Management/Billing for Telecom sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Oracle and Raptor/Salesforce.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPersonal development programsTeam Building / Company RetreatsAdditional Information
Date of Birth : 22ndFebruary,1989
Sex : Male
Nationality : Indian
Marital Status : Unmarried
Language Known : Hindi, English & Punjabi
Hobbies : Driving and Surfing on Internet.
Phone Number : +91-8010091935
Email : manjitsingh1989@gmail.com
Family Details -
Father’s Name : Late Sh. Sukhdev Singh.
Mother's Name : Smt. Surjit Kaur
Software
Oracle
Raptor
Salesforce
Encore
BCUI
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Certification
Artificial Intelligence and Business Strategy
Generative AI for Business Leaders
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