Man Ho Ip
Restaurant General Manager
Tai Wai
Summary
Dynamic Operations Manager with a proven track record at R83 Limited, excelling in performance monitoring and customer service. Spearheaded strategies that enhanced customer satisfaction and streamlined operations. Adept at problem-solving and data analysis, I foster a positive work environment while driving team success and operational efficiency.
Overview
20
20
years of professional experience
Work History
Operations Manager
R83 Limited
03.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Restaurant General Manager
MHK Restaurants Limited
10.2005 - 05.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Science - Psychology
City University of Hong Kong
Kowloon Tong 04.2001 -
Skills
Operations management
Timeline
Operations Manager
R83 Limited
03.2024 - Current
Restaurant General Manager
MHK Restaurants Limited
10.2005 - 05.2023
Bachelor of Science - Psychology
City University of Hong Kong
04.2001 -
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