Photography
Maneesh Chopra
Transportation & Supply Chain Professional specialized in managing large Shared Service Centers
Gurgaon,Haryana
Summary
A strong domain expert in Shipping & logistics industry dedicated to enhancing end customer experience while optimizing operations and driving cost reductions. Strong leader and problem-solver committed to enhancing organizational efficiency. Focus on independent decision-making and sound judgment. Consistently contribute to the success of the company. Expertise lies in streamlining processes and implementing effective strategies that positively impact overall performance.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Senior General Manager
WNS Global Services
Gurgaon, Haryana
08.2021 - Current
- Responsible for a $55M P&L for service delivery across various multi-geo delivery centers of Customer Services Operations functions, including Tender Management, Service Contracts, Bookings, Export Documentation, Container Flow Management, Import Documentation, Chat Services, Accounts Receivables, and Payables for a Large Container Shipping Company.
- Driving tech-enabled, data-driven decision making, ensuring a high level of end customer satisfaction.
- Key stakeholder management across various regions to ensure service delivery is aligned with specifications and goals.
- Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
- Established a culture of continuous improvement by promoting employee engagement initiatives and cultivating open lines of communication across all levels of the organization.
- Enhanced team productivity by implementing strategic management practices, real-time visibility of key metrics, and fostering a collaborative work environment.
- Planned and assigned workload by delegating tasks and directing team members.
Senior Director of Solutions - Shipping & Logisitc
WNS Global Services
01.2021 - 08.2021
- Designing large, complex solutions leveraging transformation, analytics, and process excellence.
- Won 2 major deals with a total contract value of $150M.
Senior Director of Quality & Transformation
WNS Global Services
Singapore
06.2018 - 12.2020
- On a long-term consulting engagement, leading large transformation projects for a Container Shipping Liner, reporting into the Head of Shared Services.
- Projects aimed at driving high-quality output while improving efficiencies and driving cost optimization across the 9 offshore centers with 4,500 FTEs.
- Directed, designed, and executed business transformation initiatives to drive performance, cost optimization, and improve customer experience - Live Chat Support, Robotic Process Automation (RPA), Offshore consolidation and optimization, standardized dashboarding, leading to cost savings of over 35-40%.
Lead Consultant, Solutions & Transformation
WNS Global Services
Gurgaon, Haryana
04.2011 - 05.2018
- Building Shipping & Logistics back office / shared services capability in industry-specific processes and across horizontals (F&A, Analytics, Customer Interaction Center), infusing IT tools and embedded analytics.
- RFX response management / Bid Management with 20% win ratio having an average 15-18 month sales cycle
- Won various complex, multi-geo delivery deals with an annual contract value of $25M.
- Pre-sales: collateral development, specific service offerings, new segment identification.
- Consulting clients on logistics transformation solution through a structured due diligence framework.
- Active member for developing internal domain capabilities
Director - Sales & Business Development
7hills Global Consulting
Hyderabad, Telangana
07.2009 - 04.2011
- Resident Consultant with an India 3PL, responsible for Contract Logistics and Value Added Services Solution design and RFX Management.
- Creating GoTo Market strategy for a New 3PL entrant in the Indian market.
- Prospecting for BPO opportunities with LSPs and manufacturing companies.
- Delivered re-engineering projects focused on improving throughput of distribution centers, process audit of a distribution network for home deliveries, and streamlined physical stock counting process.
Sr. Manager Operations
Genpact
Hyderabad, Telangana
05.2006 - 07.2009
- Responsible for service delivery for a global US logistics company, managing P&L of $1.5 MM.
- Practice leader for Genpact's Logistics Fulfillment Services.
- Managed a team of 4 Managers with a span of 60+ associates working on - Accounts payable, Carrier Set up, and Order Management processes (P2P domain), across US and Europe.
- Transitioned Order Management operations from Europe to India (15 FTE).
- Established strong relationships with clients and stakeholders across US and EU, ensuring long-term partnerships and repeat business.
- Delivered Business impact through various Lean/Six Sigma projects across processes.
- ICON 2008 and 2009 award winner for 'End to End Solutioning' and 'Turn Around of the year'.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership - Margins, Revenue, Attrition, Quality Projects.
- Six Sigma Green Belt trained.
Industry Manager - Banking Vertical
TNT Express Worldwide
10.2003 - 05.2006
- Responsible for banking vertical P&L of USD 2.5M per year. Growing at a 35% CAGR.
- Handling All India Banking Contracts - rate negotiations, contract management.
- Prospecting for new business, target setting, loyalty scheme, and e-shipping solutions.
- Championed product development initiatives that resulted in the successful launch of innovative offerings within the Banking market segment.
Business Development Manager
Sodexho Pass Services India
02.2002 - 10.2003
- Nurtured and developed strategies on smart card usage for retail and canteen usage in corporates.
- End to End Conceptualizing and designing loyalty program for Smart Card issuers.
- Implemented the 'SmartGold' program (Smartcard-based Loyalty Program) with State Bank of India and Indian Oil as partners.
- Negotiated and closed long-term agreements with new clients in the assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Territory Manager
FedEx
07.1997 - 09.2000
- Formulated various customer-supplier alignment operating plans for effective flow of shipments for big garment export houses. Annual revenue target of $500k.
- Collaborated with colleagues in US for effective prospecting and follow-up for large accounts with potential of $200K pa and above.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- BRAVO ZULU award for driving the highest number of automation solutions, 1999.
Deputy Manager - Sales
Sterling Holiday Resorts India Ltd.
Delhi, Delhi
06.1995 - 06.1997
- Generated repeat business through exceptional customer service and collaboration with Cross Functional teams
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
No Degree - Innovation in The Age of Disruption
INSEAD
Singapore 05.2020 - 08.2020
MBA - Marketing
B K School of Business Management
Ahemdabad 07.1993 - 06.1995
Skills
Operations Management
Photography
My weekend goes in developing my skills in nature and bird photography.
Instagram: @maneeshchopra2000, @momentsmymaneesh
Interests
Quote
Fail Fast
Timeline
Senior General Manager
WNS Global Services
08.2021 - Current
Senior Director of Solutions - Shipping & Logisitc
WNS Global Services
01.2021 - 08.2021
No Degree - Innovation in The Age of Disruption
INSEAD
05.2020 - 08.2020
Senior Director of Quality & Transformation
WNS Global Services
06.2018 - 12.2020
Lead Consultant, Solutions & Transformation
WNS Global Services
04.2011 - 05.2018
Director - Sales & Business Development
7hills Global Consulting
07.2009 - 04.2011
Sr. Manager Operations
Genpact
05.2006 - 07.2009
Industry Manager - Banking Vertical
TNT Express Worldwide
10.2003 - 05.2006
Business Development Manager
Sodexho Pass Services India
02.2002 - 10.2003
Territory Manager
FedEx
07.1997 - 09.2000
Deputy Manager - Sales
Sterling Holiday Resorts India Ltd.
06.1995 - 06.1997
MBA - Marketing
B K School of Business Management
07.1993 - 06.1995
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