Mandy Zhu

• Worked with customers to understand needs and provide excellent service.
• Carried out day-to-day duties accurately and efficiently.
• Used coordination and planning skills to achieve results according to projected schedule.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Improved operations through consistent hard work and dedication.
• Collaborated with products and carriers to achieve operational improvements which resulted in improved operations and provided exceptional service, and savings and improved profit margins,
• Participated in team-building activities to enhance working relationships.
• Managed successfully projects:

HARSCO project for LTA SMRT

GOOGLE datacenter LYW Z1 & Z2

HONEYWELL SeaHawk project

DELTA TechOps machine removal from Rolls-Royce

• Review and analyze carrier rates for market competitiveness.
• Maintain and review rate margins and carrier selection with ocean managers
• Manages for RFQs, Tenders and bids pertaining to ocean accounts
• Develop understanding of basic costing principles and cost models used to design competitive pricing models
• Led projects and analyzed data to identify opportunities for improvement.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Increased customer satisfaction by proposing logistic solution and service.
• 
  
• Manage inbound and outbound LCL volumes routed via gateway CFS.
• Monitor volume performance using weekly, monthly, and yearly dashboards and reports.
• Oversee all consol level activities including, but not limited to booking, receiving, consolidating, manifesting, cost protection, profit/loss settlement, tracking, arriving, de-consolidating, and on-forwarding.

• Oversaw daily operations to ensure high levels of productivity.
• Actively listened to customers, handled concerns quickly and escalated major issues to manager and account owner.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.