Summary
Overview
Work History
Education
Skills
Websites
PERSONAL ATTRIBUTES
Timeline
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Mandy He

APAC Partnership Manager
Hong Kong

Summary

Dynamic APAC Partnership Manager at Ten Lifestyle Group, recognized for negotiating exclusive partnerships and consistently exceeding quotas for HSBC Concierge Services. Proficient in managing contracts across Hong Kong, mainland China, and Taiwan while supporting global initiatives and delivering exceptional service in Cantonese, Mandarin, and English. Expertise in cultivating relationships with luxury suppliers enhances member experiences and drives commercial success in a fast-paced environment. Proven track record of leveraging strategic partnerships to achieve business objectives and elevate service offerings.

Overview

5
5
years of professional experience

Work History

APAC Partnership Manager

Ten Group
Hong Kong
09.2023 - Current
  • Managed a diverse portfolio of luxury lifestyle offers for VIP clients, negotiating exclusive partnerships with over 50 high-end brands, enhancing member benefits across various sectors.
  • Developed and executed targeted strategies for the mainland, Hong Kong and Taiwan region, significantly improving market positioning and customer satisfaction through tailored solutions.
  • Consistently exceeded annual quotas for HSBC Concierge Services, successfully launching over 100 premium events and offers in Hong Kong, mainland China, and Taiwan to drive client satisfaction and revenue.
  • Negotiated exclusive partnerships with 50+ luxury travel and lifestyle suppliers, including hotels, dining, fashion, and entertainment, expanding the range of member benefits offered.
  • Collaborated with internal stakeholders to analyze market trends and customer feedback, using insights to refine service offerings and enhance overall client experience.
  • Streamlined operational processes by implementing best practices in service delivery, contributing to improved efficiency and enhanced customer satisfaction across the luxury lifestyle portfolio.
  • Managed a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution.
  • Implemented creative marketing campaigns in collaboration with partners, resulting in increased brand awareness and customer acquisition.

Lifestyle Manager

Ten Group
Hong Kong
11.2021 - 09.2023
  • Provided high-end lifestyle and tourism services to VIP customers in APAC, focusing on personalized dining, travel, and entertainment experiences.
  • Recommended tailored travel itineraries for members, managing around 25 cases daily in Cantonese, Mandarin, and English for exceptional service.
  • Received over 300 positive feedback responses, including a heartfelt thank-you letter, showcasing dedication to delivering outstanding client experiences.

Attractions Product Operation

Ctrip.com
Guangzhou
12.2020 - 03.2021

Education

M.Sc - International Tourism and Convention Management (ITCM)

Hong Kong Polytechnic University
09.2021

B.Sc - Tourism Management (Golf Management)

Tianjin University of Commerce (TJCU)
06.2020

Skills

  • Strategic Partnership Development: Proven ability to negotiate and establish exclusive partnerships, enhancing business opportunities and commercial success

  • Lead Management: Expertise in converting leads and managing ongoing engagement, ensuring timely follow-up and alignment with strategic goals

  • Account Management: Strong experience in managing relationships with high-profile clients and partners, ensuring effective support and satisfaction (Managing 8 accounts and 50 partners)

  • Multilingual Communication: Proficient in Cantonese, Mandarin, and English, facilitating exceptional service and stakeholder engagement across diverse regions

  • Campaign Execution: Skilled in coordinating media plans and executing campaigns, leveraging data-driven insights for performance optimization

  • Performance Analysis: Strong ability to analyze sales data and campaign performance, providing actionable insights to drive strategic decision-making and improve overall outcomes

Websites

PERSONAL ATTRIBUTES

  • Strong Communicator: Engages effectively with stakeholders to ensure collaboration and campaign alignment.
  • Detail-Oriented: Maintains accuracy in reporting and data management for effective account tracking.
  • Proactive Relationship Builder: Cultivates relationships with internal and external partners to enhance client satisfaction.

Timeline

APAC Partnership Manager

Ten Group
09.2023 - Current

Lifestyle Manager

Ten Group
11.2021 - 09.2023

Attractions Product Operation

Ctrip.com
12.2020 - 03.2021

M.Sc - International Tourism and Convention Management (ITCM)

Hong Kong Polytechnic University

B.Sc - Tourism Management (Golf Management)

Tianjin University of Commerce (TJCU)

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Mandy HeAPAC Partnership Manager