SleekFlow
Man Chit Chan
IT Technical Support
Tseung Kwan O, Hong Kong
Summary
Dynamic Technical Support professional at OT&P Healthcare, adept in project management and root-cause analysis. Successfully designed a centralized communication system, enhancing patient interactions, and managed IT asset mobility systems. Strong communicator with a proven ability to collaborate across departments, leveraging AI tools for data-driven insights.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Technical Support
OT&P Healthcare
10.2023 - Current
- Working at a local company with international culture.
- Delivered technical support during audits, ensuring compliance with established protocols and guidelines.
- Assisted engineering projects by troubleshooting issues as they emerged.
- Actively engaged in projects, managing the entire lifecycle from planning and design to execution, deployment, and post-implementation support.
- Designed a centralized communication system to enhance interactions between patients and our frontline staff.
- Designed a management system to the IT mobility asset
Education
Bachelor of Arts - Economics
University of Manitoba
Winnipeg, Manitoba, Canada 04.2001 -
Associate of Science - Science
HKU SPACE
Hong Kong 04.2001 -
Skills
- Project management experience (Communication system, IT asset management system)
- AI Using (Copilot, GPT 4o, DeepSeek)
- Easy to built up a good communication with others
- Good at team work Communicate and work with multiple department
- Root-cause analysis Find out the root cause when facing support issue
- Data analysis Base on the data to trace the performance
Software
Adobe
Microsoft Office
Webflow
AutoCAD
Rhino
Timeline
Technical Support
OT&P Healthcare
10.2023 - Current
Bachelor of Arts - Economics
University of Manitoba
04.2001 -
Associate of Science - Science
HKU SPACE
04.2001 -
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