Malik Ruhab Ahmed
Ma On Shan
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Offering more than three years of experience and dedication.
Overview
9
9
years of professional experience
Work History
Duty Manager
Plaza Premium Group
04.2022 - 12.2025
- Oversee daily operations and ensure the highest standards of customer service are met.
- Manage staff schedules, assignments, and performance to enhance team efficiency and morale.
- Handle guest complaints and issues promptly to achieve high customer satisfaction.
- Coordinate with various departments to ensure smooth operation and compliance with company policies.
- Monitor safety protocols and ensure adherence to health regulations.
Customer Service Assistant
Jardine Aviation Services
06.2019 - 10.2019
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and scanned customer baggage.
- Prepare reports on operational performance and contribute to strategic planning.
Labour
DHL
06.2017 - 08.2018
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Understood key performance indicators and usage to drive results through factory-driven processes.
- Frequently inspected production area to verify all parcels and deliveries were operating properly.
Education
Bachelor - Hospitality Management
The Open University of Hong Kong
Ho Man Tin08.2021
Higher Diploma - Tourism And Airline Studies
The Open University of Hong Kong
Kwai Chung07.2020
Foundation Degree - General Studies
The Community College of City University
Kowloon Bay07.2017
Skills
- Administrative support
- Leadership Skills
- Conflict resolution
- Analytical Skills
- Effective customer service
- Communication
- Microsoft Office
- Inventory management
Languages
Cantonese - Excellent
English - Excellent
Urdu - Excellent
Hindi - Excellent
Timeline
Duty Manager
Plaza Premium Group
04.2022 - 12.2025
Customer Service Assistant
Jardine Aviation Services
06.2019 - 10.2019
Labour
DHL
06.2017 - 08.2018
Higher Diploma - Tourism And Airline Studies
The Open University of Hong Kong
Foundation Degree - General Studies
The Community College of City University
Bachelor - Hospitality Management
The Open University of Hong Kong
Awards
- Individual Excellence Award in Outstanding Customer Service
- Sport Safety Recognition Scheme award for Outstanding Role Model Safety Behavior