Mai Wakahara
Melbourne
Summary
Results-driven payment processing specialist and Certified Practising Accountant (CPA) with extensive experience in banking and fintech. Expertise in digital payments, PSP integrations, and financial process optimization. Proven ability to lead teams, streamline payment operations, and improve transaction efficiency while ensuring regulatory compliance. Skilled in building strong relationships with financial partners and cross-functional teams to drive seamless payment solutions. Recognized for adaptability, problem-solving, and delivering strategic improvements in fast-paced financial environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Payment Specialist
Technium Services
11.2022 - Current
- Led an 8-member team as Deputy Product Owner, managing payment solutions and PSP integrations.
- Oversaw PSP integration projects from sign-up to onboarding, collaborating with development teams.
- Managed PSP go-live processes, ensuring coordination between technical, finance, and operations teams.
- Improved payment system efficiency by streamlining processes and implementing automation tools.
- Analyzed payment data to optimize routing strategies, balancing cost and transaction volume.
- Strengthened financial security by monitoring fraud risks and implementing preventive measures.
- Addressed system and treasury issues, maintaining communication across departments and documenting incidents.
- Developed strong relationships with banks, credit card processors, and external partners to enhance payment operations.
- Led cost-saving initiatives through process optimization and vendor negotiations.
- Trained new team members on company software and operational procedures for efficient onboarding.
Finance Officer
Technium Services
12.2021 - 11.2022
- Collaborated with technical teams to enhance operational efficiency and support testing
- Conducted fund reconciliation for deposits & withdrawals, resolving account queries
- Managed daily PSP interactions, contract negotiations, and new system onboarding
- Handled bank reconciliation, accounts payable, and invoicing
- Documented financial procedures for internal reference
Accounting Intern
Kuyama Ito & Co Pty Ltd
03.2021 - 05.2021
- Assisted in intermediate firm auditing processes
- Provided administrative support for accounting operations
Intern
Toyota Tsusho
11.2020 - 02.2021
- Engaged in product negotiations with corporate clients
- Assisted with catalog translations and administrative tasks
- Supported various departments as a concierge, sales assistant, secretary, and translator
Education
Bachelor of International Business - Accounting, Economics & Business Strategy
Monash University
Australia10.2021
High School Diploma -
Monash College
Australia10.2019
NCEA -
Queen Margaret College
New Zealand01.2019
High School -
Shitennoji Junior & Senior High School
12.2017
Skills
- PSP Integration & Management
- Forex & Banking Expertise
- Project Leadership & Coordination
- Funding & Liquidity Management
- Payment processing
- Know your customer
- Credit card processing
- Dispute resolution
- Anti-money laundering
- Collections management
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Personal Information
- Nationality: Japanese Citizen
- Visa Status: Partner Visa
Hobbies and Interests
- Reading
- Piano
Activities
Embassy of Japan, Wellington, New Zealand, Japanese Teacher, 02/01/18, 01/31/19, Taught Japanese grammar to students and adults.
Certification
Certified Practising Accountant (CPA) since 2024
Timeline
Digital Payment Specialist
Technium Services
11.2022 - Current
Finance Officer
Technium Services
12.2021 - 11.2022
Accounting Intern
Kuyama Ito & Co Pty Ltd
03.2021 - 05.2021
Intern
Toyota Tsusho
11.2020 - 02.2021
High School -
Shitennoji Junior & Senior High School
Bachelor of International Business - Accounting, Economics & Business Strategy
Monash University
High School Diploma -
Monash College
NCEA -
Queen Margaret College
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