MAHIMA DHAKED
CABIN CREW
Hyderabad
Summary
Over 7 years of combined experience in Cabin Crew and Ground Operations. Excel in ensuring passenger safety, delivering exceptional customer service, and facilitating seamless airport and in-flight operations. Strong communicator and collaborative team player dedicated to enhancing the overall travel experience. Eager to continuously expand knowledge and skills, committed to contributing to the aviation industry's growth and pursuing future career development opportunities.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Cabin Crew
Air India Express Ltd.
06.2024 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Respond to medical and emergency situations with professionalism and composure, applying first aid and emergency protocols as necessary.
Customer Service Supervisor
InterGlobe Aviation Ltd, Indigo
12.2018 - 02.2024
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
Bachelor Of Electrical Engineering -
Career Point University
01.2013 - 2017.01
MBA - Human Resources
Narsee Monjee Institute of Management Studies(NMIMS)
MUMBAI 04.2001 -
Skills
Safety awareness
Customer assistance
Cultural sensitivity
Compliance and regulations
Emergency procedures
Reliability and punctuality
Complaint handling
Websites
Interests
Writing, Reading, Music, Travelling
Awards
6E Service Champ, Awarded 37 Times Internal Service Excellence.
Timeline
Cabin Crew
Air India Express Ltd.
06.2024 - Current
Customer Service Supervisor
InterGlobe Aviation Ltd, Indigo
12.2018 - 02.2024
Bachelor Of Electrical Engineering -
Career Point University
01.2013 - 2017.01
MBA - Human Resources
Narsee Monjee Institute of Management Studies(NMIMS)
04.2001 -
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