Ma. Baby Charlyn Olicia
Order Management Specialist
Taguig
Summary
To gain employment and experience with a dynamic reputable firm that offers a consistently positive atmosphere and
long-term career opportunity that utilizes extensive academic and pre-professional experience.
PROFILE QUALIFICATION
Excellent written and verbal communication skills
Order to Cash Expertise
Financial Controls & Policies
Customer Service Orientation
Master Data Entry
Invoicing and Billing
Team Player
SAP, Siebel CRM, Salesforce, Refinitiv Eikon Proficiency
High aptitude for learning and champions effective collaboration
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Administrative Officer
Citigroup
- Bicol University +63919 314 6180 Ms
- Carmela Jane Rivera
- Solutions Officer, Business Process Solutions Inc
- 63977 231 7115 Mr
- Charles Jhon Yutan
- Colleague, Refinitiv +63956 695 6377
- I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.
Order Management Specialist
Refinitiv, London, GF
01.2019 - Current
- Mckinley Cyberpark, Fort Bonifacio, Taguig 1636
Travel Consultant
IGT Solutions Pvt Ltd
Manila
10.2018 - 01.2019
- Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy
- Escalate all delays to internal groups including to the senior members of the organization as appropriate
- Accountable for meeting and maintaining defined standards for quality and productivity
- Manage internal customer queries and communication in a professional and service-oriented manner
- Be a team player, attend team meetings and ensure that internal and external customer requirements are met
- Creating and modification of customer master data
- Meet agreed volume, service and quality targets
- CAREER ACHIEVEMENTS
- Accountable for huge and complex client account portfolios for Norway, Netherlands and Denmark, UK, for almost 3 years and delivered all required admin tasks, expectations and met quarterly goals
- Was exposed to contracts/order form creation and deal forum negotiations including Commercial & Compliance Policies new sale OF's contribution of around $150k MRR annually
- Managed to be part of a major deal with a new Multi-Jurisdictional Order Form for total of 22 countries for one of our huge clients in the
- Netherlands Viterra BV amounting to almost $175K MRR
- Proficiency in resolving and handling billing/invoicing issues that contributed to an additional revenue of the company for a total of almost $10M collected outstanding balances.
Fraud Solutions Officer 3
Citigroup Business Process Solutions Inc
05.2016 - 09.2018
Sales & Marketing Assistant, Trainee
Focusmedia Audivisuals Inc
03.2016 - 05.2016
Front Office Associate
The Oriental Hotels & Resorts, Sto
Legazpi City
11.2016 - 02.2016
Consultant, Medical Specialist
BD Business Process Outsourcing Solutions, Inc
03.2015 - 06.2015
Customer Service Representative, Billing & Sales Specialist
Sutherland Global Services, IT Park Cadlan Pili
Legazpi City
12.2013 - 06.2014
- Mr
- Micheal Ilagan
Education
Bachelor of Arts - Broadcasting
TERTIARY Bicol University College of Arts and Letters
01.2010 - 01.2011
Batch Valedictorian - undefined
Rizal St
01.2011 - 01.2016
SECONDARY - undefined
SECONDARY Good Shepherd Cathedral School, Polangui General Comprehensive High School
Centro Occidental
01.2007 - 01.2010
INTERMEDIATE - undefined
Batch Salutatorian, Manuel L. Quezon Elem. School
MRB - undefined
Compound Pilot Area
01.2001 - 01.2007
Timeline
Order Management Specialist
Refinitiv, London, GF
01.2019 - Current
Travel Consultant
IGT Solutions Pvt Ltd
10.2018 - 01.2019
Front Office Associate
The Oriental Hotels & Resorts, Sto
11.2016 - 02.2016
Fraud Solutions Officer 3
Citigroup Business Process Solutions Inc
05.2016 - 09.2018
Sales & Marketing Assistant, Trainee
Focusmedia Audivisuals Inc
03.2016 - 05.2016
Consultant, Medical Specialist
BD Business Process Outsourcing Solutions, Inc
03.2015 - 06.2015
Customer Service Representative, Billing & Sales Specialist
Sutherland Global Services, IT Park Cadlan Pili
12.2013 - 06.2014
Batch Valedictorian - undefined
Rizal St
01.2011 - 01.2016
Bachelor of Arts - Broadcasting
TERTIARY Bicol University College of Arts and Letters
01.2010 - 01.2011
SECONDARY - undefined
SECONDARY Good Shepherd Cathedral School, Polangui General Comprehensive High School
Centro Occidental
01.2007 - 01.2010
MRB - undefined
Compound Pilot Area
01.2001 - 01.2007
Administrative Officer
Citigroup
INTERMEDIATE - undefined
Batch Salutatorian, Manuel L. Quezon Elem. School