Ma Sin Ki Cynthia

• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Maintained bar stocks, replenishing daily as necessary.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Kept bar service areas stocked with tea, coffee and espresso.

•Hand ledand resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

•Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.

• Served customers quickly and efficiently and created strategies to prevent delays.

• Tagged baggage and routed to appropriate location for loading and screening.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Organized passenger seats
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
• Assisted with dining room set up prior to and after service period.
• Bussed tables between courses and load and unloaded trays to expedite tasks.

• Participating in organizing promotional events
• Welcomed customers and politely offered samples for tasting.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Knowing chocolate history and how to depositary it
• Engaged with consumers about available chocolate products and personal desires.