Ma Sin Ki Cynthia
Hong Kong
Summary
I am a patience and sincere person who has a genuine eagerness to learn. My friendly and cheerful characters help me in handling different guests. I'll devote myself in working as a service staff and work hard to serve different customers
Overview
6
6
years of professional experience
Work History
Flight Attendant
Greaterbay Airline
Hong Kong
02.2024 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Bartender
Khao San
08.2023 - 12.2023
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Kept bar service areas stocked with tea, coffee and espresso.
Head Barista / Front
The Fortunate Son Cafe
10.2022 - 08.2023
•Hand ledand resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
•Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Served customers quickly and efficiently and created strategies to prevent delays.
Passenger service officer
Hong Kong airport service Ltd
03.2022 - 09.2022
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Organized passenger seats
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Server Assistant
Muji Cafe
04.2021 - 12.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Sales Assistant
Godiva chocolatier Asia Limited
06.2018 - 03.2020
• Participating in organizing promotional events
• Welcomed customers and politely offered samples for tasting.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Knowing chocolate history and how to depositary it
• Engaged with consumers about available chocolate products and personal desires.
Education
Higher Diploma - Airline Service And Management
Lingnan Institute of Further Education
09/2018 - 06/2022
Diploma - College Foundation
Lingnan Institute of Further Education
09/2017 - 06/2018
Form 6 -
Fanling Lutheran Secondary School
09/2011 - 06/2017
Skills
MS Office
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional
Korean
Elementary
Timeline
Flight Attendant
Greaterbay Airline
02.2024 - Current
Bartender
Khao San
08.2023 - 12.2023
Head Barista / Front
The Fortunate Son Cafe
10.2022 - 08.2023
Passenger service officer
Hong Kong airport service Ltd
03.2022 - 09.2022
Server Assistant
Muji Cafe
04.2021 - 12.2021
Sales Assistant
Godiva chocolatier Asia Limited
06.2018 - 03.2020
Higher Diploma - Airline Service And Management
Lingnan Institute of Further Education
09/2018 - 06/2022
Diploma - College Foundation
Lingnan Institute of Further Education
09/2017 - 06/2018
Form 6 -
Fanling Lutheran Secondary School
09/2011 - 06/2017
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