Ma Henry
Call Center Manger
Hong Kong
Summary
Adaptable and forward-thinking Senior Sales Manager methodical about capturing every business development opportunity with multi-pronged approaches. Focused on continuous improvement of sales numbers through strategic management of teams and monitoring of market trends. Skillfully build connections and remove roadblocks by leveraging Call Center industry expertise.
Overview
18
18
years of professional experience
3
3
Certificates
Work History
Senior Sales Manager
HKT
09.2006 - Current
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Manage outsource vendor to drive company revenue & KPI
Education
No Degree - Art
Beacon College
Tuen Mun 04.2001 -
Skills
Account development
Empowers high-performing sales teams
Account Acquisition
Team Recruiting and Onboarding
Sales strategy
Operations Management
Sales Tracking
Customer Trend Analysis
Price Structuring
Certification
Statement of Attainment - Sales & Marketing (Level 4)
Timeline
HKCCA - Outbound Contact Centre Manager of Year (Silver Award)
09-2020
CRE Award - Customer Service Manager of Year (Merit Certificate)
09-2019
Statement of Attainment - Sales & Marketing (Level 4)
02-2019
Senior Sales Manager
HKT
09.2006 - Current
No Degree - Art
Beacon College
04.2001 -