Lulu Smith
Head Of Community
Summary
Description
Dedicated Community Director with 3-year history of success in community support and engagement.
Poised moderation with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Head of Community
Across Online Forum
New York City
04.2020 - 04.2021
- Engage with the community to foster a positive and constructive atmosphere and promote user participation.
- Respond to user inquiries, feedback, and reports in a timely and professional manner.
- Collaborate with the forum's administrators and other moderators to develop and implement new policies, features, and initiatives.
- Provide training and guidance to new moderators and community members.
Education
Bachelor of Arts -
Communication University of Washington
Seattle 09.2019 - 06.2022
Skills
Partnership development
Accomplishments
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Collaborated with team in the development of defina finance
- Achieved high goals through effectively supporting community members
Time zone :UTC+8
UTC+8
Timeline
Head of Community
Across Online Forum
04.2020 - 04.2021
Bachelor of Arts -
Communication University of Washington
09.2019 - 06.2022
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