ALYSSA JULOU
Australia
Summary
Versatile professional with 6 years of experience in customer service in a luxury catering environment in Spain and France.
With excellent interpersonal skills, ability to adapt for special requests and to resolve problems.
Dynamic, punctual and efficient when it comes to serving several guests at the same time and working as a team.
Desire to grow, to learn new things by leaving my comfort zone and to challenge myself on new projects
Overview
10
10
years of professional experience
Work History
Chef De Rang
Vue De Monde *** (VUE GROUP)
Melbourne(Australia)
12.2024 - 03.2025
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
Waitress
Mama Shelter
Toulouse,France
01.2024 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Head of Row
Le Cenacle * Michelin Restaurant
Toulouse,France
11.2022 - 11.2023
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Hostess
Passarella Empuriabrava
Empuriabrava,Spain
04.2022 - 10.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Head of Row
Castell Perelada * Michelin Restaurant
Perelada,Spain
06.2022 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Maintained a clean and organized wine cellar, adhering to proper storage conditions to preserve the quality and integrity of each bottle.
Waitress
Hotel Perelada ***** Restaurant Olivera
Perelada,Spain
04.2018 - 06.2022
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Bakery Saleswoman
Es Fornet
Cadaques,Spain
07.2016 - 09.2017
- Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
- Established strong rapport with customers, fostering long-term relationships and generating repeat business.
- Maintained current knowledge of evolving changes in marketplace.
Waitress
La Vela Latina
Roses,Spain
06.2015 - 09.2015
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
RSA
CFT INTERNATIONAL
11.2024
High School Diploma -
Hospitality School Olivar Gran
Figueres,Girona,Spain06.2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cleanliness
- Order taking
- Menu recommendations
- Service prioritization
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
Catalan
Native or Bilingual
English
Professional Working
Timeline
Chef De Rang
Vue De Monde *** (VUE GROUP)
12.2024 - 03.2025
Waitress
Mama Shelter
01.2024 - 11.2024
Head of Row
Le Cenacle * Michelin Restaurant
11.2022 - 11.2023
Head of Row
Castell Perelada * Michelin Restaurant
06.2022 - 08.2022
Hostess
Passarella Empuriabrava
04.2022 - 10.2022
Waitress
Hotel Perelada ***** Restaurant Olivera
04.2018 - 06.2022
Bakery Saleswoman
Es Fornet
07.2016 - 09.2017
Waitress
La Vela Latina
06.2015 - 09.2015
RSA
CFT INTERNATIONAL
High School Diploma -
Hospitality School Olivar Gran