Lê Thị Mỹ Hương
Đà Nẵng,Việt Nam
Summary
A highly skilled professional with expertise in English language, office computer skills, and time management. Demonstrates strong communication and teamwork abilities, complemented by exceptional problem-solving skills. Committed to leveraging these competencies to achieve organisational goals and drive success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Restaurant hostess , Cashier
DANANG MARRIOTT RESORT & SPA, NON NUOC BEACH VILLAS
2023.09 - 2026.04
- Assisted in menu design discussions, adding valuable inputs from customer feedback.
- Ensured smooth operation of front house duties for efficient service.
- Coordinated with kitchen staff for timely order preparation and delivery.
- Streamlined seating arrangements according to reservations, optimising table usage.
- Trained new employees on protocols and procedures, increasing team efficiency.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Trained new cashiers on resort policies and procedures to maintain standards.
- Work directly with the department chief secretary on related matters.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Upsold products and services when processing transactions.
Restaurant hostess
VINPEARL RESORT AND SPA DANANG
2023.09 - 2024.09
- Working directly with the Restaurant Manager on related issues.
- Recommended products and services to customers based on requirements.
- Completed forms and updated internal records for completed transactions.
- Helped customers make product and service selections among range of options.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Education
Bachelor of University - Restaurant Management
University of Economics
Da Nang 2018.01 - 2022.01
Skills
- English Language
- Office Computer Skills
- Time Management
- Communication Skills
- Teamwork Skills
- Problem-Solving Skills
Websites
Personal information
- Female
- 01/07/2000
Languages
English
Advanced
Accomplishments
2023
Assigned to lead the reception staff of the F&B department. Also coordinates with the accounting department to resolve issues related to transactions and invoices.
2024
Responsible as the Symphony Key Champion of the entire F&B department.
Certification
Mrs : Trần Lê Hà Phương
Job Title : Assistant Restaurant Management
Contact :0796238043
Email:pltra.1@marriott.com
Timeline
Restaurant hostess , Cashier
DANANG MARRIOTT RESORT & SPA, NON NUOC BEACH VILLAS
2023.09 - 2026.04
Restaurant hostess
VINPEARL RESORT AND SPA DANANG
2023.09 - 2024.09
Bachelor of University - Restaurant Management
University of Economics
2018.01 - 2022.01