Lok Yi Bebe Cheung
Summary
Dynamic Assistant Manager and Customer Service Executive with a proven track record at Bank of China Hong Kong Limited, excelling in customer satisfaction and team leadership. Mastered Microsoft Office Suite and Insurance Intermediaries Qualifying Examinations, demonstrating innovation and a knack for staff development. Achieved significant improvements in service efficiency and problem resolution, leveraging exceptional communication skills and creativity.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager, Customer Service
Bannk of China Hong Kong Limited
10.2019 - Current
- provide one-stop service to respond enquiries that customer are experienced by handling with call,email,chat, video call include Mortgage, Tax Loan, Insurance ,General Banking
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Executive
Bank of China Hong Kong Limited
12.2015 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor of Business -
Prifysgol Wrecsam Wrexham University
12-2024
High Diploma - Tourism And Hospitality
Lingnan Insititute of FutherEducation
07-2015
F.6 -
Sai Kung Sung Tsun Catholic School (secondary Sect
09-2012
Skills
Customer service expertise
Timeline
Assistant Manager, Customer Service
Bannk of China Hong Kong Limited
10.2019 - Current
Customer Service Executive
Bank of China Hong Kong Limited
12.2015 - 10.2019
Bachelor of Business -
Prifysgol Wrecsam Wrexham University
High Diploma - Tourism And Hospitality
Lingnan Insititute of FutherEducation
F.6 -
Sai Kung Sung Tsun Catholic School (secondary Sect
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