Lok Yi Yu
Hong Kong
Summary
Dynamic operations executive with a proven track record at SingingSoul Academy, adept in data analysis and marketing strategies. Recognized for enhancing customer satisfaction through effective complaint handling and teamwork. A fast learner with strong computer skills, committed to driving operational excellence and fostering collaboration within teams.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operation Executive 營運主任
SingingSoul Academy 香港星級歌唱學院
11.2024 - 02.2025
- Conduct data analysis and compiling daily reports for informed decision-making on. marketing strategies.
- Manage marketing and sales-related matters, allowing firm to increase revenue by 20%.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Administration Manager 行政主管
LEADING ACE EDUCATION GROUP LIMITED 英譽教育
09.2024 - 09.2024
- Execute administrative responsibilities for the school, such as maintaining student records and facilitating new student registrations.
- Assess the teaching performance of teachers.
- Assist the center manager with daily operations.
INTERN OF HUMAN RESOURCE 人力資源實習生
ZHONGSHAN SECURITIES 中山證券
06.2024 - 08.2024
- Oversee the personnel file management system.
- Monitor and track the status of contracts for 800 employees.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
HUMAN RESOURCE ASSISTANT 人力資源助理
SING TAO MANAGEMENT SERVICE LTD 星島新聞集團
02.2024 - 05.2024
- Deliver clerical and administrative assistance to the HR department.
- Support recruitment and selection processes by organizing candidate CVs and scheduling interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
CUSTOMER SERVICE OFFICER 客戶服務主任
HANBERG LIMITED 恒堡有限公司
07.2021 - 11.2023
- Assisted call-in customers with questions and orders and conduct outbound activities, such as making warm calls to existing customers.
- Managed approximately 120 incoming calls, emails and faxes per day from customers.'
- Effectively assisted large volume of customers every day with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
BBA - Human Resources Management
THE HENG SENG UNIVERSITY OF HONG KONG
Sha Tin 09.2020 - 09.2024
Skills
Operations management
Fast learner
Teamwork and collaboration
Computer skills
Complaint handling
Upselling
Timeline
Operation Executive 營運主任
SingingSoul Academy 香港星級歌唱學院
11.2024 - 02.2025
Administration Manager 行政主管
LEADING ACE EDUCATION GROUP LIMITED 英譽教育
09.2024 - 09.2024
INTERN OF HUMAN RESOURCE 人力資源實習生
ZHONGSHAN SECURITIES 中山證券
06.2024 - 08.2024
HUMAN RESOURCE ASSISTANT 人力資源助理
SING TAO MANAGEMENT SERVICE LTD 星島新聞集團
02.2024 - 05.2024
CUSTOMER SERVICE OFFICER 客戶服務主任
HANBERG LIMITED 恒堡有限公司
07.2021 - 11.2023
BBA - Human Resources Management
THE HENG SENG UNIVERSITY OF HONG KONG
09.2020 - 09.2024
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