Mandy Lok Man TSAI

• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.

AIA Group - Investment Consulting [2021Aug-2023Mar]

• Built and maintained an interactive dashboard for analysis using SQL, Python, Power Automate and Power BI
• Built insightful dashboard to monitor and highlight contributing factors to financial variances to facilitate management level to make the business and financial decision
• Collaborated closely with business and technology stakeholders to resolve defects and provide better dashboard performance
• Provided technical support and guidance to production users and relevant parties to accelerate and enhance standard of performance and user satisfaction

AIA Group - Management Reporting & Planning [2023Apr-2023Sep]

• Assisted with implementation of data quality improvement processes and initiatives with business and technology stakeholders
• Created data queries using SQL for system checking enhancement and user support & requirements to improve workflow efficiency
• Participated in the evaluation of BI tools, provided support and expertise to business partner to assist with increased utilization of BI tools

• Responsible for attending to the safety and comfort needs of passengers aboard a flight
• Dealt with conflict resolution strategies to resolve issues to dissipate matters and collaborated with parties involved to find a solution that satisfies the concerns of all involved parties
• Conducted many thorough safety procedures to reduce likelihood of an accidents
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.