LO YAN YIN
CUSTOMER SERVICE MANAGER
Tuen Mun
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
CUSTOMER SERVICE MANAGER
CHIYU BANKING CORPORATION LTD
2024.09 - 2025.05
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Professionally answered telephones and responded to customer inquiries.
- Managed inventory counts to ensure stock levels were maintained accurately.
- Conducted daily cash counts, ensuring financial accuracy for business operations.
- Assist teller colleagues to check and authorize work.
- Basic Salary: HKD 26,755 X 12 month
- Allowance: HKD 1500 per month
- Bonus: HKD 68,229
- Voluntary resignation
CUSTOMER SERVICE OFFICER
CHIYU BANKING CORPORATION LTD
2022.12 - 2024.09
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions, teaching how to Cyberbanking.
- Informing customers about bank products and services.
- Basic Salary: HKD 25,240 X 12 month
- Allowance: HKD 1500 per month
- Bonus: HKD 43,880
- Voluntary resignation
COUNTER SERVICE OFFICER
BANK OF COMMUNICATIONS
2021.08 - 2022.11
- Basic Salary: HKD 20,500 X 12 month
- Allowance: HKD 800 per month
- Bonus: HKD 2,000
- Voluntary resignation
COUNTER SERVICE OFFICER
THE BANK OF EAST ASIA
2019.02 - 2021.08
- Basic Salary: HKD 14,250 X 13 month
- Allowance: HKD 2,150 per month
- Voluntary resignation
SALES
MABELLE
2018.12 - 2019.01
- Generating leads, meeting or exceeding sales goals, and helping determine pricing schedules for quotes, promotions, and negotiations.
- Salary: HKD 13,500 X 12 month
- Voluntary resignation
DENTALBSURGEON ASSISTANT
UNITED DENTAL CENTRE
2015.04 - 2015.06
- Providing the patient with high quality care, helping the dentist handle patients, instruments, and supplies during the treatment of the teeth, mouth, and gums.
- Salary: HKD 10,000 X 13 month
- Voluntary resignation
Education
Associate - Social Science (Sociology)
Hong Kong Community College
2013.01 - 2015.01
HKDSE - undefined
Buddhist Kok Kwong Secondary School
2006.01 - 2013.01
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Account management
Regulatory compliance
Certification
IIQE PAPER 1,2,3
Personal Information
- Date of Birth: 12/05/93
- Gender: Female
Timeline
CUSTOMER SERVICE MANAGER
CHIYU BANKING CORPORATION LTD
2024.09 - 2025.05
CUSTOMER SERVICE OFFICER
CHIYU BANKING CORPORATION LTD
2022.12 - 2024.09
COUNTER SERVICE OFFICER
BANK OF COMMUNICATIONS
2021.08 - 2022.11
COUNTER SERVICE OFFICER
THE BANK OF EAST ASIA
2019.02 - 2021.08
SALES
MABELLE
2018.12 - 2019.01
DENTALBSURGEON ASSISTANT
UNITED DENTAL CENTRE
2015.04 - 2015.06
Associate - Social Science (Sociology)
Hong Kong Community College
2013.01 - 2015.01
HKDSE - undefined
Buddhist Kok Kwong Secondary School
2006.01 - 2013.01