LO YAN YIN
CUSTOMER SERVICE MANAGER
Tuen Mun
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
CUSTOMER SERVICE MANAGER
CHIYU BANKING CORPORATION LTD
09.2024 - 05.2025
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Professionally answered telephones and responded to customer inquiries.
- Managed inventory counts to ensure stock levels were maintained accurately.
- Conducted daily cash counts, ensuring financial accuracy for business operations.
- Assist teller colleagues to check and authorize work.
- Basic Salary: HKD 26,755 X 12 month
- Allowance: HKD 1500 per month
- Bonus: HKD 68,229
- Voluntary resignation
CUSTOMER SERVICE OFFICER
CHIYU BANKING CORPORATION LTD
12.2022 - 09.2024
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions, teaching how to Cyberbanking.
- Informing customers about bank products and services.
- Basic Salary: HKD 25,240 X 12 month
- Allowance: HKD 1500 per month
- Bonus: HKD 43,880
- Voluntary resignation
COUNTER SERVICE OFFICER
BANK OF COMMUNICATIONS
08.2021 - 11.2022
- Basic Salary: HKD 20,500 X 12 month
- Allowance: HKD 800 per month
- Bonus: HKD 2,000
- Voluntary resignation
COUNTER SERVICE OFFICER
THE BANK OF EAST ASIA
02.2019 - 08.2021
- Basic Salary: HKD 14,250 X 13 month
- Allowance: HKD 2,150 per month
- Voluntary resignation
SALES
MABELLE
12.2018 - 01.2019
- Generating leads, meeting or exceeding sales goals, and helping determine pricing schedules for quotes, promotions, and negotiations.
- Salary: HKD 13,500 X 12 month
- Voluntary resignation
DENTALBSURGEON ASSISTANT
UNITED DENTAL CENTRE
04.2015 - 06.2015
- Providing the patient with high quality care, helping the dentist handle patients, instruments, and supplies during the treatment of the teeth, mouth, and gums.
- Salary: HKD 10,000 X 13 month
- Voluntary resignation
Education
Associate - Social Science (Sociology)
Hong Kong Community College
01.2013 - 01.2015
HKDSE - undefined
Buddhist Kok Kwong Secondary School
01.2006 - 01.2013
Skills
Customer service
Certification
IIQE PAPER 1,2,3
Personal Information
- Date of Birth: 12/05/93
- Gender: Female
Timeline
CUSTOMER SERVICE MANAGER
CHIYU BANKING CORPORATION LTD
09.2024 - 05.2025
CUSTOMER SERVICE OFFICER
CHIYU BANKING CORPORATION LTD
12.2022 - 09.2024
COUNTER SERVICE OFFICER
BANK OF COMMUNICATIONS
08.2021 - 11.2022
COUNTER SERVICE OFFICER
THE BANK OF EAST ASIA
02.2019 - 08.2021
SALES
MABELLE
12.2018 - 01.2019
DENTALBSURGEON ASSISTANT
UNITED DENTAL CENTRE
04.2015 - 06.2015
Associate - Social Science (Sociology)
Hong Kong Community College
01.2013 - 01.2015
HKDSE - undefined
Buddhist Kok Kwong Secondary School
01.2006 - 01.2013
Similar Profiles
Man Cheung Richard LeungMan Cheung Richard Leung
Credit Risk Manager at Chiyu Banking Corporation LimitedCredit Risk Manager at Chiyu Banking Corporation Limited
Ka Lok NgKa Lok Ng
Assistant Vice President, Portfolio Manager at The Hongkong And Shanghai Banking Corporation LtdAssistant Vice President, Portfolio Manager at The Hongkong And Shanghai Banking Corporation Ltd
YEE KAN ANGUS YUYEE KAN ANGUS YU
Relationship Manager at Chiyu Bank Corporation LimitedRelationship Manager at Chiyu Bank Corporation Limited
Chun Wai Lau KevinChun Wai Lau Kevin
Shop Owner at Wawa ClawShop Owner at Wawa Claw
Ho Yin LiuHo Yin Liu
Assistant Engineer at Jointsaint Engineering LimitedAssistant Engineer at Jointsaint Engineering Limited