LIU Jinyi
Hong Kong,China
Summary
Proven Customer Service Officer at Great Eagle, adept in inbound call management and delivering service recommendations with a positive attitude. Excelled in maintaining high product knowledge, ensuring customer satisfaction by effectively resolving inquiries. Skilled in data entry and customer support, consistently enhancing customer experience.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Officer
Great Eagle
06.2023 - 06.2024
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
BBA - Business Management
University of Northumbria
U.K 04.2001 -
Skills
- Customer Support
- Service Recommendations
- Inbound Call Management
- Data Entry
Timeline
Customer Service Officer
Great Eagle
06.2023 - 06.2024
BBA - Business Management
University of Northumbria
04.2001 -
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