Lisa Ngai
Summary
Results-driven Senior KYC Manager, leading a high-performing team of eight analysts to complete KYC account restrictions, closures, deactivations globally to mitigate compliance risk and enhance data integrity. Directed compliance reporting for KYC Exempted entities and managed execution of KYC Extensions and Exemptions across global clusters. Partnered with AML and business teams to standardize procedures and strengthen regulatory adherence. Spearheaded process optimization and talent development initiatives to elevate operational efficiency and team performance
Overview
17
17
years of professional experience
1
1
Certification
Work History
Vice President, Senior KYC Manger
Citi
04.2017 - Current
- As Global Head of Banking KYC Closures, leading a team of eight KYC analysts in achieving a 40% closure rate within 90 days for 2,000+ entity closures in 2025, by leading daily transaction oversight and approval, management reporting, and high-stakes escalations.
- Directed Global Banking KYC deactivations, overseeing 5,000+ deactivations in 2025 to reduce regulatory and compliance risk and to improve data accuracy associated with inactive and dormant accounts.
- Directed Global KYC management reporting for KYC Exempted entities, including account restrictions and closures while monitoring and enhancing internal controls to ensure strict regulatory adherence.
- Oversaw Global reporting and execution of KYC Extensions and Exemptions, collaborating with local AML and Business teams to maintain compliance and facilitate regulatory processes across global clusters.
- Enhanced compliance and operational efficiency by partnering with Global and local AML teams to update and maintain standardized desktop procedures for KYC Exempted records, ensuring alignment with evolving processes and regulations.
- Led process streamlining and optimization initiatives, identifying opportunities and monitoring progress to improve workflow efficiency within the team and across KYC-related activities.
- Led a high-performing team of eight KYC professionals, overseeing talent development, training, and retention to drive operational excellence, including KPI implementation and performance tracking.
Analyst, Financial Planning & Analysis
Citi
08.2011 - 04.2017
- Led monthly financial analysis for APAC Markets Operations and Securities Services Operations, supporting over 2,000 employees and managing a $150M annual budget.
- Prepared management financial reviews, highlighting key performance metrics and business trends to inform strategic decisions by senior management.
- Owned quarterly forecasting process, tracking performance against targets and advising leadership on corrective actions to ensure financial alignment.
- Collaborated with global and regional stakeholders to refine APAC cost charge-out methodologies and drive transparency and consistency across markets.
- Responsible for APAC annual budgeting, partnering with senior operations leaders to identify financial risks and opportunities and optimize resource allocation.
Assistant Manager, Management Reporting
Manulife Financial
08.2008 - 08.2011
- Analyzed monthly expense reports of Regional Office and consolidated for management's review, including analysis of actual expenses against budget and identifying areas of potential savings.
- Responsible for reviewing accounting models of region's capital transactions.
- Managed and monitored banking function of all Asia bank accounts, bank reconciliations and cash management.
Education
Master in Business Administration -
University of Illinois At Chicago
USABachelor of Science - Accountancy
University of Illinois At Urbana-Champaign
USASkills
- Risk Assessment
- Compliance Monitoring
- AML Compliance
- Team Leadership
- Process Improvement
- Management Reporting
- Transaction Monitoring
- KYC Population Management
- Stakeholder Communication
- Analytical Thinking
Accomplishments
- 2025 Citi Silver Award Recipient - Streamlining of KYC Exempted Processes
- 2024 Citi Cooper Award Recipient - Centralized Offboarding Process
- 2023 Citi Bronze Award Recipient - Population Management
Certification
Certified Public Account (Illinois, USA)
Timeline
Vice President, Senior KYC Manger
Citi
04.2017 - Current
Analyst, Financial Planning & Analysis
Citi
08.2011 - 04.2017
Assistant Manager, Management Reporting
Manulife Financial
08.2008 - 08.2011
Master in Business Administration -
University of Illinois At Chicago
Bachelor of Science - Accountancy
University of Illinois At Urbana-Champaign