Li Pui Chi, Gigi

Core Responsibilities:

• Regional Logistics & Fulfillment: Managed end-to-end APEC logistics infrastructure; coordinated regional cargo movements from plants to HK/US hubs while overseeing warehouse activities, freight booking, and final-mile delivery.
• Inventory Control & Hub Operations: Directed HK warehouse operations to ensure 100% inventory accuracy; collaborated with cross-functional departments to streamline stock replenishment and workflow dispatching.
• Reverse Logistics & Advisory: Oversaw international RMA processes; resolved issues regarding returns, damaged goods, or incorrect shipments while providing technical shipping consultations to global teams.
• Market Expansion Operational Support: Partnered with global commercial teams to establish operational infrastructure across Asia, Europe, and Middle East, managing cross-border client onboarding documentation and database setup.
• Commercial Lifecycle Account Management: Managed full order-to-cash cycles for global accounts, handling continuous pricing negotiations, deal closing, and complex documentation to eliminate processing errors.

Key Achievements:

• Logistics Cycle Acceleration: Significantly optimized supply chain workflows, reducing end-to-end logistics lead time by 3 to 5 days on average.
• Delivery Efficiency Optimization: Accelerated order delivery times from 3 days down to 1.5–2 days, drastically improving regional customer responsiveness.
• Freight & Storage Cost Reduction: Leveraged deep knowledge of forwarders' pricing structures and high-margin components to strategic advantage; successfully negotiated and reduced regional storage and freight costs by approximately 10–15%.

• Quotations & Invoicing Support: Facilitated the sales cycle by preparing precision-driven quotations, rate sheets, and billing/invoicing documentations for global air and ocean shipments.
• Operational & Booking Liaison: Acted as a strategic liaison between clients, overseas agents, and internal operations to assess shipment requirements and ensure seamless booking handovers.
• CRM, Pipeline & Order Administration: Managed CRM systems and pipeline visibility by maintaining accurate customer profiles and rate records, directly supporting sales reporting and service continuity.

• Import, Export & Cross-Trade Ops: Coordinated end-to-end import, export, and cross-trade operations; managed critical relationships with carriers, forwarders, and trucking providers to ensure timely cargo movements.
• Key Account & Agent Liaison: Served as the primary point of contact for key accounts and overseas agents, resolving complex service inquiries professionally to maintain high client satisfaction levels.
• Cross-Border Logistics & Documentation: Streamlined logistics documentation and regional operations, including China trucking arrangements and accurate filing to support smooth shipment execution.

• Coordinated daily regional shipments, managed inbound/outbound documentation, and liaised with forwarders to optimize end-to-end supply chain operations.