LING CHEONG, WILSON PO
Operation Management
Hong Kong
Summary
Proven leader with extensive experience in multi-unit management and strategic planning, notably with ESSILORLUXOTTICA. Demonstrated success in driving revenue growth, enhancing customer satisfaction, and fostering team leadership. Excels in commercial awareness and problem-solving, achieving notable improvements in operational efficiency and employee performance.
Overview
14
14
years of professional experience
3
3
Languages
Work History
District Manager
ESSILORLUXOTTICA
Hong Kong
03.2015 - Current
- Drove strategic planning efforts with senior management, ensuring profitability improvement while preserving quality excellence.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Conducting store visits regularly enhances customer satisfaction and analyzed store performance data, to pinpoint improvement areas and execute action plans to ensures service standard.
- Advanced a culture of ongoing enhancement through regular solicitation of employee insights and implementation of proposed changes.
- Elevated employee performance and customer satisfaction through comprehensive training programs for store managers.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Shop Supervisor
Optical 88 Ltd: EGG Optical Boutique
Hong Kong
05.2014 - 03.2015
- Enhanced scheduling and task allocation for improved operational efficiency.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Elevated service standards by mentoring and training new employees to foster consistency in performance.
Assistant Manager
McDonald's Restaurant (H.K) Limited
09.2010 - 04.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Bachelor of Arts - International Business Management
University of Northumbria
04.2001 -
Higher Diploma in Business Administration
Hong Kong Institute of Vocational Education
04.2001 -
Skills
Multi-unit management
Team leadership
Strategic planning
Information analysis
Goal setting and performance metrics
Sales forecasts
Commercial awareness
Problem-solving abilities
Staff management
Timeline
District Manager
ESSILORLUXOTTICA
03.2015 - Current
Shop Supervisor
Optical 88 Ltd: EGG Optical Boutique
05.2014 - 03.2015
Assistant Manager
McDonald's Restaurant (H.K) Limited
09.2010 - 04.2014
Bachelor of Arts - International Business Management
University of Northumbria
04.2001 -
Higher Diploma in Business Administration
Hong Kong Institute of Vocational Education
04.2001 -
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