Wai-Man Lin
Technician
Yuen Long,Hong Kong
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and optimized system performance at Vega Technology Limited through expert troubleshooting and maintenance. My blend of strong diagnostic skills (hard skill) and effective communication (soft skill) minimized disruptions and improved operational efficiency across multiple technical roles.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Technician
Vega Technology Limited
02.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Projectionist & Theatrical Technician
Hong Kong Arts Centre
08.2017 - 03.2019
- Optimized visual quality by calibrating projector settings according to specific screen dimensions and lighting conditions.
- Assisted in resolving technical issues, troubleshooting equipment malfunctions for minimal disruption to moviegoers.
- Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
- Expeditiously resolved any unexpected technical difficulties that arose during screenings, minimizing impact on audience enjoyment.
Projectionist
MCL Cinema
04.2014 - 04.2017
- Enhanced audience experience by ensuring proper projection alignment and focus during each screening.
- Improved overall theater efficiency through regular communication with colleagues about scheduling changes or equipment updates.
- Set up and operated cinema system for public screenings and lectures and executed necessary adjustments for format and aspect ratio changes.
- Liaised with theater ushers and box office cashiers to maintain show start time and communicate issues or concerns.
- Supported theater operations by managing inventory of film prints, organizing them for easy access and quick retrieval.
- Maintained a clean and safe projection booth, adhering to safety regulations and industry best practices.
Receptionist & Clerk
Skyhigh Creative Partners
03.2012 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
No Degree - Multimedia Web Development & Digital Entertainment
Hong Kong Institute of Vocational Education
Tuen Mun 09.2009 - 06.2013
Higher Diploma (Computer) -
Hong Kong Institute of Vocational Education
Kwai Chung, Hong Kong 09.2008 - 06.2009
High School Diploma -
Ho Dao College (Sponsored By Sik Sik Yuen)
Yuen Long, Hong Kong 09.2004 - 06.2006
Skills
Maintenance and repairs
Customer Service
Equipment Maintenance
System Troubleshooting
Installation and Repair
Timeline
Technician
Vega Technology Limited
02.2023 - Current
Projectionist & Theatrical Technician
Hong Kong Arts Centre
08.2017 - 03.2019
Projectionist
MCL Cinema
04.2014 - 04.2017
Receptionist & Clerk
Skyhigh Creative Partners
03.2012 - 02.2014
No Degree - Multimedia Web Development & Digital Entertainment
Hong Kong Institute of Vocational Education
09.2009 - 06.2013
Higher Diploma (Computer) -
Hong Kong Institute of Vocational Education
09.2008 - 06.2009
High School Diploma -
Ho Dao College (Sponsored By Sik Sik Yuen)
09.2004 - 06.2006
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