Hi, I’m
Li Lai Yan Joanna
Hong Kong
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
years of professional experience
6
years of post-secondary education
Work History
Yue Shing Trading Company Limited
Personal Assistant
9 2022 - 8 2023
Job overview
- Directing assistance to the founder.
- Coordinate office and household affairs such as maintenance, license and contract renewal, expenses and medical claims, mobile/telephone plan renewals etc
- Monitor sales operations and administrations work and provide management update sales activities including reporting, sales progress and presentations.
- Making travel arrangements and detailed travel itineraries as required.
- Develop and implement policies and procedures for sales administration in line with regulatory requirements and company standards.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Solomen Bloemen Limited (Floral Acadamic School)
Assistant Operation Manager
01.2022 - 05.2022
Job overview
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with Director in different operational issues and promotional activities.
- Monitored key performance metrics to identify areas for improvement.
- Monitored employee productivity and optimized procedures to reduce costs.
- Communicated with customers to assess satisfaction with products and services received.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
King Vantage Trading Limited ( Diamonds Wholesaling)
Administration Manager
09.2018 - 05.2022
Job overview
- Provide secretarial support to CEO
- Handle office administration duties including but not limited to petty cash arrangement, expense reimbursements, office supplies replenishment, office maintenance, vendor managements, insurance claim, bank transaction processing, etc.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Facilitated the hiring process in candidate screening, interviewing, and onboarding new administrative staff members.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events, seminars and meetings for staff and clients.
Lotus Star Limited
Marketing and Sales Executives (Diamonds Wholesaling)
04.2018 - 09.2018
Job overview
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Revamped social media strategy with engaging content that led to an increase in followership and overall brand awareness.
- Optimized sales processes with streamlined customer relationship management strategies.
- Developed new business partnerships for enhanced market reach and revenue generation.
- Leveraged social media platforms for promotion of products, resulting in increased online engagement from potential clients.
- Implemented innovative promotional campaigns to attract new customers while retaining existing ones.
- Established trust with clients by providing accurate diamond grading information and unbiased advice on purchase decisions.
- Collaborated with designers on custom jewelry pieces, increasing customer satisfaction and repeat business.
- Developed a loyal clientele base by consistently exceeding expectations in quality, value, and service.
- Increased diamond sales by developing and implementing effective marketing strategies.
Sim Gems Limited
Sales Executives (Diamonds Wholesaling)
08.2015 - 04.2017
Job overview
- Participate in the diamond and jewellery trade show in Hong Kong and overseas
- Travel overseas visit the clients and explore the new opportunities
- Maintained high standards of professionalism, adhering to ethical guidelines in all transactions and interactions.
- Developed a loyal clientele base by consistently exceeding expectations in quality, value, and service.
- Built strong client relationships through personalized consultations and exceptional customer service.
- Boosted referral business through excellent word-of-mouth reputation as a knowledgeable and reliable sales executive.
- Collaborated with designers on custom jewelry pieces, increasing customer satisfaction and repeat business.
- Established trust with clients by providing accurate diamond grading information and unbiased advice on purchase decisions.
- Coordinated with clients, suppliers and manufacturers to create custom, quality works of jewelry.
Levavi Diamonds HK Limited
Sales Executives (Diamonds Wholesaling)
09.2012 - 10.2013
Job overview
- Maintained high standards of professionalism, adhering to ethical guidelines in all transactions and interactions.
- Developed a loyal clientele base by consistently exceeding expectations in quality, value, and service.
- Kept detailed records of client preferences to provide tailored recommendations during future visits or consultations.
- Increased diamond sales by developing and implementing effective marketing strategies.
- Collaborated with designers on custom jewelry pieces, increasing customer satisfaction and repeat business.
- Handling import and export document, delivery and declaration
Pinto Diamonds Asia Ltd
Secretary/ Personal Assistant
05.2008 - 07.2012
Job overview
- Provide full secretarial and executive support to directors in handling personal affairs (including family affairs).
- Liaise and coordinate with internal and external parties on business operations.
- Welcome guests by greeting them, in person or on the phone; answering or directing inquiries and distributing correspondence.
- Independently handling the full spectrum of company secretarial duties for companies incorporated in different jurisdictions.
- Handle business correspondence, confidential documents and other office administrative duties.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Handling import and export document, delivery and declaration
- Entered data into system and updated customer contacts with information to keep records current.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized special events such as jewellery shows and exhibition.
Diavin Limited
Sales Executives (Diamonds Wholesaling)
03.2007 - 05.2008
Job overview
- Developed a loyal clientele base by consistently exceeding expectations in quality, value, and service.
- Kept detailed records of client preferences to provide tailored recommendations during future visits or consultations.
- Streamlined communication between departments to increase efficiency in order fulfillment and customer satisfaction.
- Built strong client relationships through personalized consultations and exceptional customer service.
- Increased diamond sales by developing and implementing effective marketing strategies.
- Collaborated with designers on custom jewelry pieces, increasing customer satisfaction and repeat business.
- Organized special events such as jewellery shows or designer appearances, driving increased traffic.
Anna Sui Beauty
Travel Retail Supervisor
08.2001 - 02.2006
Job overview
- Boost and achieve sell out / sales target
- Analyze sales performance, review sales targets to achieve targets/KPI
- Coach and supervisor beauty advisor for generic training
- Monitors new and existing products; liaise with suppliers/vendors on order, delivery and product feedback
- Coordinate VM materials, POP, POSM
- Plan and executive sales and marketing campaigns
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Updated HR database with new employee information, changes in benefits, and other details.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Chanel (Duty Free Shoppers)
Beauty Consultant
05.1996 - 01.2001
Job overview
- Promote brand concept of natural and organic skincare and provide product information to customers.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Identified client needs and recommended products based on preferences and requirements.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Professionally applied makeup to clients for productions and performances.
- Monitored current trends to understand fashions and better serve customer needs.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
Education
Pope Paul VI College F.5
Secondary Education
09.1989 - 06.1994
G.I.A .
Graduate Diamond Certification
08.2006 - 12.2006
Hong Kong Baptist University
Certificate Elementary Jewelry Design
03.2008 - 06.2008
Hong Kong Baptist Universtity
Certificate of Intermediate Jewelry Design
07.2008 - 11.2008
Shanghai Interational Make Up School
IFBC Semi-Permanent Make Up Certificate
12.2017 - 12.2017
VTC Hong Kong
Computer-aided Jewellery Design from Jewelry Design
02.2019 - 06.2019
Skills
Calendar Management
Client Relations
Strong Communication Skills
Administrative Support
Professional and mature
Advanced multitasking abilities
Calendar Management Proficiency
Attention to Detail
Complex Problem-Solving
Operations Support
Availability
Immediately available
Personal Information
- Date of Birth: 02/14/YY
- Nationality: Chinese
Languages
Fluent in Cantonese
Mandarin
English
Fair in Japanese
Software
Microsoft office
ERP System
JewelCad
Rhino
Pos system
Timeline
Assistant Operation Manager
Solomen Bloemen Limited (Floral Acadamic School)
01.2022 - 05.2022
VTC Hong Kong
Computer-aided Jewellery Design from Jewelry Design
02.2019 - 06.2019
Administration Manager
King Vantage Trading Limited ( Diamonds Wholesaling)
09.2018 - 05.2022
Marketing and Sales Executives (Diamonds Wholesaling)
Lotus Star Limited
04.2018 - 09.2018
Shanghai Interational Make Up School
IFBC Semi-Permanent Make Up Certificate
12.2017 - 12.2017
Sales Executives (Diamonds Wholesaling)
Sim Gems Limited
08.2015 - 04.2017
Sales Executives (Diamonds Wholesaling)
Levavi Diamonds HK Limited
09.2012 - 10.2013
Hong Kong Baptist Universtity
Certificate of Intermediate Jewelry Design
07.2008 - 11.2008
Secretary/ Personal Assistant
Pinto Diamonds Asia Ltd
05.2008 - 07.2012
Hong Kong Baptist University
Certificate Elementary Jewelry Design
03.2008 - 06.2008
Sales Executives (Diamonds Wholesaling)
Diavin Limited
03.2007 - 05.2008
G.I.A .
Graduate Diamond Certification
08.2006 - 12.2006
Travel Retail Supervisor
Anna Sui Beauty
08.2001 - 02.2006
Beauty Consultant
Chanel (Duty Free Shoppers)
05.1996 - 01.2001
Pope Paul VI College F.5
Secondary Education
09.1989 - 06.1994
Personal Assistant
Yue Shing Trading Company Limited
9 2022 - 8 2023