Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lien Kurt Cambay

Customer Service Officer
Hong Kong

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably with Cathay Pacific Airways Ltd, where I leveraged my customer support and data entry skills to swiftly resolve inquiries, boosting client satisfaction rates. Adept at collaborating effectively, my strong communication abilities and proactive approach have consistently improved service delivery outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service Officer

Cathay Pacific Airways Ltd, Hong Kong
06.2023 - Current
  • Assisted passengers on a day to day basis.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Part Time Restaurant Staff

Treasure Island Beach Club
07.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Part Time Kitchen Staff

Village Bakery
12.2021 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

School
04.2001 -

Skills

Customer Support

Service Recommendations

Data Entry

Languages

English
Native language
Chinese (Cantonese)
Elementary
A2
Filipino
Intermediate
B1

Timeline

Customer Service Officer

Cathay Pacific Airways Ltd, Hong Kong
06.2023 - Current

Part Time Restaurant Staff

Treasure Island Beach Club
07.2022 - 02.2023

Part Time Kitchen Staff

Village Bakery
12.2021 - 06.2022

High School Diploma -

School
04.2001 -

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Lien Kurt CambayCustomer Service Officer