Microsoft Word
Li Kwan Pak
Immigration Assistant
Hong Kong
Summary
An independent and passionate person with over four years of experience in dealing with immigration matters, and customer services support which contribute to efficient and effective daily operation as well as administration.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Immigration Assistant
Immigration Department of Hong Kong
Hong Kong
10.2017 - Current
- To provide excellent customer service when performing immigration clearance as well as handling visa applications
- To interact with telephone callers and answer questions regarding to immigration services
- To compile and collect accurate statistical returns and generate information reports for management
- To perform investigation in relation to immigration crimes including but not limited to detection of forged documents
Flight Attendant
Hong Kong Airlines
Hong Kong
11.2016 - 10.2017
- To deliver excellent customer service which is impressive and enjoyable to passengers
- To ensure inflight safety for all passengers
- To greet passengers and deliver onboard announcements.
- To offer personalized assistance to children, elderly and passengers with special needs.
Education
Bachelor of Health Education
09.2014 - 08.2016
Higher Diploma in Sport And Recreation Management
09.2012 - 08.2014
Skills
Client service and support
Microsoft Office
Advanced word processing
Software
Microsoft PowerPoint
Microsoft Excel
Timeline
Immigration Assistant - Immigration Department of Hong Kong
10.2017 - Current
Flight Attendant - Hong Kong Airlines
11.2016 - 10.2017
The Education University of Hong Kong - , Bachelor of Health Education
09.2014 - 08.2016
HKUSPACE Po Leung Kuk Community College - , Higher Diploma in Sport And Recreation Management
09.2012 - 08.2014