Levina SUNG

• Verified international undergraduate applications, ensuring compliance with university policies and timely processing.
• Enhanced success rates for Education Bureau’s Belt & Road Scholarship through rigorous application review and quality control.

• Coordinated faculty events and managed administrative processes to support programme development.
• Served as secretary to Faculty Development Committee, preparing documentation and facilitating communication.
• Promoted faculty programmes to prospective students, increasing outreach and participation.
• Led website revamp and consolidated publicity materials, ensuring effective information dissemination.
• Supervised promotion team members, fostering collaboration and high performance.

• Edited alumni communications, including newsletters and digital content, to strengthen alumni engagement.
• Coordinated activities connecting the University with local and international alumni groups.
• Managed event logistics and led the alumni website revamp tender process, improving user experience.

• manage the operation at hotel: front desk, concierge and housekeeping

• answer phone calls, emails, and other messages

• listen to guests’ concerns and present reports to hotel management

• provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards in the lobby

• responsible for full spectrum of duties, including greeting guests, assisting with guests in any plans / arrangement and providing useful information

• work alongside with all teams to ensure an exceptional guest journey from pre-arrival and during the stay, to departure and post-departure

• achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests

• Administered academic programmes including course exemptions, monitoring progress, and supporting thesis processes.
• Liaised with faculties, organized academic events, and coordinated office operations for efficiency.
• Supported disciplinary procedures and maintained academic integrity through document management.

• address members' inquiries, review and analyze relevant information, and prepare detailed documentation for the union lawyer to determine if legal assistance from the trade union is required

• represent members in legal proceedings at the Labour Tribunal