Hi, I’m
Leung Hau Lam Kimberly
Summary
A hardworking student with excellent planning and organization skills. Demonstrates interpersonal and people engagement abilities for good customer relations. Autonomous and self-motivated to achieve tasks within target timeframes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
ISS Facility ServicesM+ Museum & WKCDA Tower, Hong Kong
Assistant Facilities Manager (Functional Title)
05.2023 - Current
Job overview
- Client management, direct negotiation on contractual demands with (M+ Museum, West Kowloon Cultural District Authority, Philips Auction House,Lingnan University)
- Manage recruitment hire, team structure, draft job description and interview suitable candidates.
- Manage training programs to become qualified maintenance employees to improve team productivity.
- Prepare KPI and operation reports on projects for building operations and ensure it is in line with annual budgets.
- Oversee daily operation management and ensure compliance with client and user policies and guidelines.
- Manage and overview all maintenance and facility management roles for M Plus Museum, Collection Storage Facility (Artwork storage), Office area, and tenants’ area.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
N/A
Weeding & Event Planner
12.2016 - Current
ISS Facility ServicesM+ Museum & WKCDA Tower, Hong Kong
Senior Facilities Officer
04.2022 - 04.2023
Job overview
- Coordinate and monitor of technical, and housekeeping standards of Museum operation.
- Handle the service requests and complaints and follow up on progress.
- Regularly liaised and communicated with occupiers, acting as principal point of contact for guidance.
- Responded to building emergencies and managed repairs within the required timeframe.
- Performed best practices and quality standards to comply with occupational health and safety procedures.
- Coordinated detailed audit inspection within a specified timeframe to promote satisfaction and safety.
- Relationships management with all department
- Provide risk management on all facilities and operations.
ISS Facility ServicesM+ Museum & WKCDA Tower, Hong Kong
Facilities Officer
03.2021 - 03.2022
Job overview
- Facilitate goods and service procurement including preparing documentation for tenders, price analysis, market surveys, and performance evaluation, and ensure the process complies with internal policies and procedures.
- Handle the service requests and complaints and follow up on progress
- Regularly liaised and communicated with occupiers, acting as principal point of contact for guidance.
- Responded to building emergencies and managed repairs within the required timeframe.
ISS Facility ServicesM+ Museum & WKCDA Tower, Hong Kong
Concierge
12.2020 - 03.2021
Job overview
- Provide well preparation of M+ Museum & WKCDA Tower Opening
WellBorn Real Estate Management LimitedGrand Promenade , Hong Kong
Senior Club Assistant
01.2019 - 11.2020
Job overview
- Being the Shift in charge of the clubhouse.
- Monitor the performance of the sub-contractor.
- Manage the clubhouse operation and all facilities' status.
- Assist the manager in communicating with the Owner-committee.
- Provide customer service skill training for the staff.
- Handle the complaints of residents & VIPs of the Clubhouse
- Offered non-specialist coaching following pre-determined programs and activity guidelines.
- Provide Activities and events to all residents.
- Maintained member safety, responding to emergency situations swiftly.
WellBorn Real Estate Management LimitedGrand Promenade , Hong Kong
Assistant Club Officer
05.2017 - 12.2018
Job overview
- Worked with team members to supervise customers, providing safe environment to enjoy leisure activities.
- Prepared fitness-room and equipment for use and taught fitness and indoor cycling classes.
- Provided orientation to guests upon arrival informing about location and use of locker rooms, lounge areas and hospitality stations.
- Provided professional and customer focused reception to all users.
- Maintained swimming pools, fitness facilities and changing areas to enhance customer experience.
- Monitored pool behaviour proactively to guarantee safety.
- Maintained incident log for review and assessment by operations officer.
Education
Northumbria UniversityHong Kong
Bachelor of Business Administration from BA(Hons)International Hospitality And Tourism Management
09.2019 - 05.2020
Hong Kong Institute Of Vocational EducationHong Kong
Diploma of Higher Education from Tourism And MICE – MICE
09.2014 - 07.2016
Hong Kong Institute Of Vocational EducationHong Kong
Foundation Degree in Science from Hospitality
09.2013 - 07.2014
Skills
- Microsoft Office: Word,Excel,PowerPoint,Outlook
- Wedding & Event Planning
- Facilities inspections
- Operational support
- Risk Management
- Building Management
- Customer Service
- Occupational Safety and Health
Languages
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Native
English
Upper intermediate
Korean
Elementary
Timeline
Assistant Facilities Manager (Functional Title)
ISS Facility Services
05.2023 - Current
Senior Facilities Officer
ISS Facility Services
04.2022 - 04.2023
Facilities Officer
ISS Facility Services
03.2021 - 03.2022
Concierge
ISS Facility Services
12.2020 - 03.2021
Northumbria University
Bachelor of Business Administration from BA(Hons)International Hospitality And Tourism Management
09.2019 - 05.2020
Senior Club Assistant
WellBorn Real Estate Management Limited
01.2019 - 11.2020
Assistant Club Officer
WellBorn Real Estate Management Limited
05.2017 - 12.2018
Weeding & Event Planner
N/A
12.2016 - Current
Hong Kong Institute Of Vocational Education
Diploma of Higher Education from Tourism And MICE – MICE
09.2014 - 07.2016
Hong Kong Institute Of Vocational Education
Foundation Degree in Science from Hospitality
09.2013 - 07.2014
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