Leung Ho Tak
Hung Hom
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Hong Kong Jockey Club
05.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, conducted training sessions to contribute their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Customer Service Representative
Marks and Spencer
06.2021 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers and clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
The Beacon College
Yau Ma Tei, Hong Kong08-2020
Diploma of Foundation -
Hong Kong Metropolitan University LiPace
Kwai Chung, Hong Kong06-2021
Higher Diploma of Aviation -
Hong Kong Metropolitan University LiPace
Kwai Chung, Hong Kong06-2023
Bachelor of Science - Aviation
The Hong Kong Polytechnic University
Hung Hom, Hong Kong06-2025
Skills
Data Collection
Scheduling
Critical Thinking
Customer Service
Time management
Microsoft Office Suite
Timeline
Customer Service Representative
Hong Kong Jockey Club
05.2022 - Current
Customer Service Representative
Marks and Spencer
06.2021 - 09.2021
High School Diploma -
The Beacon College
Diploma of Foundation -
Hong Kong Metropolitan University LiPace
Higher Diploma of Aviation -
Hong Kong Metropolitan University LiPace
Bachelor of Science - Aviation
The Hong Kong Polytechnic University
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