Summary
Overview
Work History
Education
Skills
Available Working Time
Tel
Mail
Education Level
Interests
Hobbies
Timeline
Generic

Leung Ho Tak

Hong Kong

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
12
12
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Hong Kong Jockey Club
05.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements

Customer Service Representative

Marks and Spencer
06.2021 - 09.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Chan Sui Ki (La Salle) College
Ho Man Tin, KKC
01.2013 - 04.2019

The Beacon College
Mong Kok, KYT
01.2019 - 04.2020

Associate of Applied Science -

The Hong Kong Metropolitan University
Kwai Chung, NTW
01.2020 - 04.2021

Associate of Applied Science -

The Open University of Hong Kong
Kwai Chung, NTW
01.2021 - 04.2024

BBA - Aviation Operations And System

Hong Kong Polytechnic Univerity
Hung Hom, Hong Kong
04.2001 -

Skills

    Data Entry

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Available Working Time

All weekday

Tel

60430019

Mail

charleshotak@gmail.com

Education Level

  • 2021-01-01, 2024-01-01, Higher Diploma in Aviation and Ramp Management (The Open university of Hong Kong)
  • 2013-01-01, 2019-01-01, Chan Sui Ki (La Salle) College
  • 2019-01-01, 2020-01-01, The Beacon College
  • 2020-01-01, 2021-01-01, Diploma in Foundation Studies (The Open university of Hong Kong)

Interests

Car Racing

Travelling

Love eating

Hobbies

  • Playing Football Games
  • Go hiking
  • Model building

Timeline

Customer Service Representative

Hong Kong Jockey Club
05.2022 - Current

Customer Service Representative

Marks and Spencer
06.2021 - 09.2021

Associate of Applied Science -

The Open University of Hong Kong
01.2021 - 04.2024

Associate of Applied Science -

The Hong Kong Metropolitan University
01.2020 - 04.2021

The Beacon College
01.2019 - 04.2020

Chan Sui Ki (La Salle) College
01.2013 - 04.2019

BBA - Aviation Operations And System

Hong Kong Polytechnic Univerity
04.2001 -
Leung Ho Tak