Leung HANG YI (Angel)
Assistant Merchandiser
Sham Shui Po
Summary
Dedicated and multilingual professional with a diverse background in merchandising, customer service, and travel industry operations. Proficient in managing customer interactions in English, Chinese, and Japanese languages, providing exceptional service and support. A detail-oriented individual with A strong focus on quality control and customer satisfaction across various industries including retail, aviation, and merchandising.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Assistant Merchandiser
Aeon Topvalu (hong Kong) Co. Limited
09.2023 - Current
- Collaborated with the merchandising team to manage the product for lady knits, men's boxers, and kids' innerwear.
- Assisted in product development, sourcing, and production planning processes.
- Factory Pre-Production Inspection and Factory Check skill
- Communicated regularly with suppliers, manufacturers and inspection house to ensure product quality and timely delivery.
Retail Shop Associate (Part Time)
MaxValu
11.2016 - 04.2023
- Supported clients by providing excellent service and addressing their needs, including translating between English, Chinese, and Japanese languages as necessary.
- Assisted customers with product selection, inquiries, and purchases in English, Chinese, and Japanese languages.
- Guided new joiners by providing training and support to ensure a smooth onboarding process.
Member Service Executive
HKT
07.2015 - 09.2016
- Provided excellent customer service to airline passengers in multiple languages
- Responded to customer inquiries, complaints, and requests in a timely
- Assisted passengers with flight reservations, cancellations, and changes
Assistant Travel Consultant
Travel Expert (Asia) Enterprises Ltd
03.2015 - 05.2015
- Provided personalized travel planning and booking services to customers
- Assisted customers with visa applications, travel insurance, and other travel-related arrangements
- Distributing incoming and outgoing call and email
Passenger Services Agent
Jardine Aviation Services
01.2014 - 01.2015
- Check-in service, including check visa and document
- Handled cash, credit card, and voucher transactions at the ticket counter and boarding gate
Education
Bachelor's Degree - Practical English
Shujitsu University
04.2018 - 03.2022
Japanese Language
Okayama Institute of Languages
10.2016 - 03.2018
Foundation Diploma - Level 3
Hong Kong Institute of Vocational Education (Haking Wong)
09.2012 - 07.2013
High School - undefined
Tack Ching Girl's Secondary School
09.2006 - 07.2012
Skills
Microsoft Word
undefinedSystem Proficiency
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Sharepoint
- Microsoft Teams
- Amadeus
Timeline
Assistant Merchandiser
Aeon Topvalu (hong Kong) Co. Limited
09.2023 - Current
Bachelor's Degree - Practical English
Shujitsu University
04.2018 - 03.2022
Retail Shop Associate (Part Time)
MaxValu
11.2016 - 04.2023
Japanese Language
Okayama Institute of Languages
10.2016 - 03.2018
Member Service Executive
HKT
07.2015 - 09.2016
Assistant Travel Consultant
Travel Expert (Asia) Enterprises Ltd
03.2015 - 05.2015
Passenger Services Agent
Jardine Aviation Services
01.2014 - 01.2015
Foundation Diploma - Level 3
Hong Kong Institute of Vocational Education (Haking Wong)
09.2012 - 07.2013
High School - undefined
Tack Ching Girl's Secondary School
09.2006 - 07.2012
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