Leung Chung Yu
Senior Supervisor( Network Operation Center)
Kwai Fong
Summary
Have more than 10+ years of network operation center experience
Passionate about learning technology and exploring new possible
I am currently looking for an opportunity to use my technical skills in a challenging working environment.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Senior Supervisor
HGC Global Communications Limited
12.2018 - Current
- Manage duty NOC colleagues and daily meeting
- Customer fault case escalation and follow up
- VIP customer complaint case handling and fault analysis
- Provide technical support for NOC colleagues (transmission network)
- Provide NOC daily report
- Provide VIP customers monthly report
- Provide DWDM network summary report
- HGC Hub site access approval and fault handling
- Conduct meeting with internal/external staff (eg. Vender/another department)
- Develop SOP with my Manager/Service manager
Technical Officer (Local Network Operation Centre)
Huawei Service(Hong Kong) Co. Ltd
07.2011 - 06.2018
- Transmission network monitoring (SDH core network, DWDM core network)
- Fault case handling and analysis(Transmission & Voice)
- Proactive monitoring for VIP customer(e.g:Hong Kong Jockey, Bank(le.g HSBC).…
- HGC hub site environment monitoring
Trainee
Baybridge Service (Far East) Ltd
02.2011 - 05.2011
- Check and replace wireless equipment
Education
Higher Diploma - Electrical Engineering (Wireless and Mobile Technology Steam)
Hong Kong Institute of Vocational Education (Tsing Yi)
01.2007 - 01.2011
Form 1 to 5 - undefined
Lok Sin Tong Ku Chiu Man Secondary School
01.2001 - 01.2006
Skills
- Microsoft Office
- 10 years transmission network experience
- Problem-solving ability
- Good communication ability
Timeline
Senior Supervisor
HGC Global Communications Limited
12.2018 - Current
Technical Officer (Local Network Operation Centre)
Huawei Service(Hong Kong) Co. Ltd
07.2011 - 06.2018
Trainee
Baybridge Service (Far East) Ltd
02.2011 - 05.2011
Higher Diploma - Electrical Engineering (Wireless and Mobile Technology Steam)
Hong Kong Institute of Vocational Education (Tsing Yi)
01.2007 - 01.2011
Form 1 to 5 - undefined
Lok Sin Tong Ku Chiu Man Secondary School
01.2001 - 01.2006