Summary
Overview
Work History
Education
Skills
Timeline
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Leung Chung Yu

Leung Chung Yu

Senior Supervisor( Network Operation Center)
Kwai Fong

Summary

Have more than 10+ years of network operation center experience


Passionate about learning technology and exploring new possible


I am currently looking for an opportunity to use my technical skills in a challenging working environment.

Overview

14
14
years of professional experience
9
9
years of post-secondary education

Work History

Senior Supervisor

HGC Global Communications Limited
12.2018 - Current
  • Manage duty NOC colleagues and daily meeting
  • Customer fault case escalation and follow up
  • VIP customer complaint case handling and fault analysis
  • Provide technical support for NOC colleagues (transmission network)
  • Provide NOC daily report
  • Provide VIP customers monthly report
  • Provide DWDM network summary report
  • HGC Hub site access approval and fault handling
  • Conduct meeting with internal/external staff (eg. Vender/another department)
  • Develop SOP with my Manager/Service manager

Technical Officer (Local Network Operation Centre)

Huawei Service(Hong Kong) Co. Ltd
07.2011 - 06.2018
  • Transmission network monitoring (SDH core network, DWDM core network)
  • Fault case handling and analysis(Transmission & Voice)
  • Proactive monitoring for VIP customer(e.g:Hong Kong Jockey, Bank(le.g HSBC).…
  • HGC hub site environment monitoring

Trainee

Baybridge Service (Far East) Ltd
02.2011 - 05.2011
  • Check and replace wireless equipment

Education

Higher Diploma - Electrical Engineering (Wireless and Mobile Technology Steam)

Hong Kong Institute of Vocational Education (Tsing Yi)
01.2007 - 01.2011

Form 1 to 5 - undefined

Lok Sin Tong Ku Chiu Man Secondary School
01.2001 - 01.2006

Skills

  • Microsoft Office

  • 10 years transmission network experience

  • Problem-solving ability

  • Good communication ability

Timeline

Senior Supervisor

HGC Global Communications Limited
12.2018 - Current

Technical Officer (Local Network Operation Centre)

Huawei Service(Hong Kong) Co. Ltd
07.2011 - 06.2018

Trainee

Baybridge Service (Far East) Ltd
02.2011 - 05.2011

Higher Diploma - Electrical Engineering (Wireless and Mobile Technology Steam)

Hong Kong Institute of Vocational Education (Tsing Yi)
01.2007 - 01.2011

Form 1 to 5 - undefined

Lok Sin Tong Ku Chiu Man Secondary School
01.2001 - 01.2006

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Leung Chung YuSenior Supervisor( Network Operation Center)