Lesley Siew Lian Khor
Inflight Service Manager
Lantau
Summary
Dynamic inflight service manager with a friendly, positive attitude and a strong focus on customer service at Cathay Pacific Airways. Proven track record in enhancing cabin crew performance and safety compliance, fostering teamwork, and ensuring exceptional passenger experiences. Skilled in data analysis and effective communication, driving operational excellence in a fast-paced environment.
Overview
39
39
years of professional experience
Work History
ISM & Secondments Well Being & Leave Team
Cathay Pacific Airways
03.2024 - Current
- To address cabin crew inherent attendance requirement.
- To encourage cabin crew and achieve work life balance.
- To support and early mitigation for cabin crew to come to work in regular and consistent basi.
Inflight Service Manager
Cathay Pacific Airways
09.1987 - Current
- Create trust, safe and reliable workplace for cabin crew.
- Conducted pre-flight briefings to ensure all crew members were well-informed and prepared for each flight.
- Manage customers experience to align with the company vision "The World Most Loved Service Brand"
- Assisted passengers with special needs or requests, demonstrating empathy and sensitivity towards their situations.
- Liaised with ground staff to facilitate smooth boarding and deplaning processes for travelers.
- Monitored cabin safety, adhering and align to company policies.
Secondment: Cabin Safety Executive
Cathay Pacific Airways
07.2022 - 02.2024
- Consolidating the data of Cabin Safety Report(CSR)
- Addressing Crew Fatigue report, ensuring AFTL (Approved Flight Time Limitation) compliance with CAD (Civil Aviation Department)
- Report to Lead Cabin Safety Manager for monthly meetings.
- Feb 2023,Stage introduce speaker/ Ambassador for Safety Week, collaborate with GSORM( Group Safety Organ& Risk Management) of company.
Education
High School Tengku Ampuan Malaysia
MalaysiaSkills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Accomplishments
Betsy Awards Year 2023
Timeline
ISM & Secondments Well Being & Leave Team
Cathay Pacific Airways
03.2024 - Current
Secondment: Cabin Safety Executive
Cathay Pacific Airways
07.2022 - 02.2024
Inflight Service Manager
Cathay Pacific Airways
09.1987 - Current
High School Tengku Ampuan Malaysia