Lee Wing Yan Wing
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Assistant Racing Club Membership Manager
The Hong Kong Jockey Club
07.2022 - Current
- Manage membership expansion and sales target are executed
- Handle election paper and make sure the election process is comply with Club's target and timeframe
- Ensure exceptional member experiences by maintaining high service standards, handling inquiries, addressing complaints or concerns promptly and professionally
- Oversee the Club premises utilization during racedays and non-racedays
Senior Racing Club Membership Officer
The Hong Kong Jockey Club
04.2019 - 06.2022
- Drive membership acquisition
- identify and prospect potential members through inbound call , networking and referral
- Build and maintain relationship with prospects and existing members, providing exceptional customer service
Customer Relationship Officer
The Hong Kong Jockey Club
08.2015 - 01.2019
- Develop and maintain relationship with Priority Card customers through customer relations activities.
- Supervise racecourse operation and customer service officer in racecourse
- Work closely with catering and other service team to deliver the best customer experience in racecourse
Marketing Communications Officer
Supergo Company Limited
08.2014 - 05.2015
- Media pitching and maintain media relations
- Copywriting and translation of press materials
- To plan and implement PR campaigns
Flight Attendant
Hong Kong Dragon Airlines Limited (Dragonair)
07.2012 - 03.2014
- Collaborated with flight crew to maximize smooth and safe flights.
- Provide an excellent customer service which is impressive and comfortable for passengers
Education
Bachelor of Social Sciences (Hons) - Major in Contemporary Social Issues & Policy
Lingnan University
06.2012
Completed Exchange Programmer - International Business
Hanze University Groningen (Netherlands)
01.2012
Completed HKALE And HKCEE -
Rhenish Church Pang Hok Kok Memorial College
07.2009
Skills
- Customer Service
- Problem Resolution
- Staff Management
- Work Planning and Prioritization
- Business Administration
- Customer Relationship Management
Timeline
Assistant Racing Club Membership Manager
The Hong Kong Jockey Club
07.2022 - Current
Senior Racing Club Membership Officer
The Hong Kong Jockey Club
04.2019 - 06.2022
Customer Relationship Officer
The Hong Kong Jockey Club
08.2015 - 01.2019
Marketing Communications Officer
Supergo Company Limited
08.2014 - 05.2015
Flight Attendant
Hong Kong Dragon Airlines Limited (Dragonair)
07.2012 - 03.2014
Bachelor of Social Sciences (Hons) - Major in Contemporary Social Issues & Policy
Lingnan University
Completed Exchange Programmer - International Business
Hanze University Groningen (Netherlands)
Completed HKALE And HKCEE -
Rhenish Church Pang Hok Kok Memorial College
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