LEE KIN TAT
Aberdeen ,Hong Kong
Summary
Leverages extensive Customer Service and operations background to support Library services through accurate scheduling, clear communication and calm problem-solving. Delivers reliable staff rostering, roster changes and daily coordination that keep service levels covered and teams supported.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Scheduling Officer
PROFEX International (HK) Limited
04.2025 - 09.2026
- Developed monthly roster for 80+ full-time and part-time staff, ensuring optimal coverage for library operations.
- Coordinated leave requests and managed staffing levels by back-filling replacements to maintain operational continuity.
- Collaborated with librarians to address daily operational needs, ensuring adequate staffing support.
- Managed daily operation in the Central Library
Library Material Maintenance Assistant
PROFEX International (HK) Limited
05.2024 - 09.2026
- Processed returns, assisted with book classification, and shelved, moved, and updated library materials at Central Library
- Addressed enquiries from library visitors, enhancing their experience and access to resources
Project Manager
PROFEX International (HK) Limited
East Kowloon
03.2025 - 05.2026
- Directed the operations of Lam Tin, Shui Woo Street, Sau Mau Ping and Lei Yue Mun libraries in the role of Project Manager (PM).
- Monitored operations to ensure service delivery aligned with library requirements, regularly updating Head Librarian on progress.
- Developed and maintained monthly staff roster for four libraries, ensuring optimal staffing levels.
- Conducted training sessions for new staff to improve skills and knowledge relevant to library operations.
Regional Operations Manager
American Express International Inc.
Taikoo Shing
05.1989 - 02.2024
- Led Call Centre operations for Fraud Prevention and Application Approval teams across Hong Kong, Malaysia, Singapore, Taiwan, and Thailand, overseeing 120 staff to enhance service delivery.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Managed inbound and outbound calls to facilitate customer communication, achieving effective resolution of inquiries and improving customer satisfaction.
- Resolved customer escalation calls by developing tailored solutions to address specific concerns, enhancing overall customer experience.
Counter Assistant
Hong Kong and Shanghai Banking Corporation
Tsim Sha Tsui
01.1986 - 04.1989
- Engaged with customers to identify needs, offered tailored recommendations, and successfully upsold services.
- Handled cash, credit, and debit transactions accurately, including end-of-day reconciliation.
- Responded to client inquiries and guided documentation preparation to improve service efficiency.
Education
HKCEE -
Wong Shiu Chi Secondary School
1978 - 1983
A-Levels -
Carmel Pak U Secondary School
1983 - 1985
Executive Diploma in Business Administration - Social Sciences
University of Leicester
2004 - 2006
Skills
- Library operations management
- Workforce planning
- Resource allocation
- Operations coordination
- Quality assurance
- Microsoft Office
- Customer service
- Escalation management
- Staff coordination
- Cross team coordination
- Problem-solving
- Customer Service Expert
- Communication Expert
- Communication skills
- Team leadership
Languages
- Cantonese Native
- English Fluent
- Mandarin Advanced
Expected Salary
Monthly Wage: HK$9,500 – hk$12,000
Hourly Wage: HK$50 - HK$70
Certification
- Certificate in Basic Security Service under QASRS (QF Level 1) no. QASRS-261006-26655
Timeline
Scheduling Officer
PROFEX International (HK) Limited
04.2025 - 09.2026
Project Manager
PROFEX International (HK) Limited
03.2025 - 05.2026
Library Material Maintenance Assistant
PROFEX International (HK) Limited
05.2024 - 09.2026
Regional Operations Manager
American Express International Inc.
05.1989 - 02.2024
Counter Assistant
Hong Kong and Shanghai Banking Corporation
01.1986 - 04.1989
Executive Diploma in Business Administration - Social Sciences
University of Leicester
2004 - 2006
A-Levels -
Carmel Pak U Secondary School
1983 - 1985
HKCEE -
Wong Shiu Chi Secondary School
1978 - 1983