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Lee Man Lai Raymond
Profile
Tokwawan
Summary
Age: 32
Date Of Birth: 19/06/1991
Gender: M
Personable Customer Services offering 9 years of experience service concerns for customers. Smoothly uncovers and solves challenges while promoting company products.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Academy Representative
Tom Lee Music Academy
07.2023 - 03.2024
- Providing courses selection and lessons arrangement for customers in order to reach target.
- Handling lessons and tuition fee charges daily to make timetable more flexible for every tutor.
Customer Service Representative
Hong Kong School Of Motoring Ltd
02.2014 - 02.2023
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 50 customer calls per day.
- Investigated and resolved customer inquiries and complaints quickly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Assistant
Kidz Premiere
09.2013 - 01.2014
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported planning and preparation for culturally-diverse class sessions.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Piano Tutor
Hyde Music & Arts Institute
10.2012 - 07.2013
- Developed musical instruction with goal of end-of-term recital performance.
- Selected music from various genres for use as teaching pieces.
- Communicated regularly with parents to provide information about children's progress and challenges.
Office Assistant
Matrix APA
07.2012 - 10.2012
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Developed correspondence letters, memos and emails.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Office Assistant
Church of St Benedict
10.2009 - 05.2012
- Answering calls to solve Christian enquiries and help.
- Assisting secretary to update daily tasks.
Education
Professional Diploma Programme in Piano Pedagogy
The Chinese University of Hong Kong
Tsim Sha Tsui 05.2013 - 05.2015
High School Diploma -
Hong Kong Institute of Vocational Education
Sha Tin 09.2008 - 07.2012
Secondary School
La Salle College
Kowloon Tong 09.2003 - 07.2008
Skills
- Service standard compliance
Software
- Open Office, Excel
Certification
- Hong Kong School Of Motoring Ltd, 2015 Occupational Putonghua Training Program
Interests
Piano
Cycling
Board Games
Timeline
Academy Representative
Tom Lee Music Academy
07.2023 - 03.2024
- Hong Kong School Of Motoring Ltd, 2015 Occupational Putonghua Training Program
12-2015
- D&B Enterprise Learning, Building a 5-Star Service Organization - "The Kick-Off Workshops"
05-2014
Customer Service Representative
Hong Kong School Of Motoring Ltd
02.2014 - 02.2023
Office Assistant
Kidz Premiere
09.2013 - 01.2014
Professional Diploma Programme in Piano Pedagogy
The Chinese University of Hong Kong
05.2013 - 05.2015
Piano Tutor
Hyde Music & Arts Institute
10.2012 - 07.2013
Office Assistant
Matrix APA
07.2012 - 10.2012
Trinity College London, Level 4 Associate Diploma - Recital in Piano
11-2011
Office Assistant
Church of St Benedict
10.2009 - 05.2012
High School Diploma -
Hong Kong Institute of Vocational Education
09.2008 - 07.2012
Secondary School
La Salle College
09.2003 - 07.2008
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