Hi, I’m
Lee Baxter
Hong Kong,New Territories
Summary
I am a self motivated, committed and reliable person with extensive experience of working in a customer service role. I am a very easy person to speak and get along with, to which provides security and comfort to customers and colleagues alike.
In addition I have experience of working in a manual capacity and consider myself to be very strong and able to do most manual tasks.
Understanding the importance of working in a team, I also have the ability to motivate others in order to achieve desired goals/outcomes.
I have an open-minded and flexible approach to work enabling me to respond positively to new challenges and adapt well to change.
Overview
14
years of professional experience
1
year of post-secondary education
1
Language
Work History
GSM MarketingHong Kong
Marketing Representative
02.2018 - 11.2023
Job overview
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
- Crafted and implemented plans and content for social media posts to reach different targets.
- Collaborated with team to align and leverage tools and technologies.
- Generated and issued press releases, driving public interest in products.
- Created digital and print collateral for distribution to potential clients and markets.
L.P.D Electrical WholesalerSouthport , Merseyside - UK
Sales Advisor
05.2013 - 01.2018
Job overview
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Retained customers by building rapport and delivering tailored product recommendations.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Increased current product and service sales through knowledgeable customer advice.
- Provided customers with price information and handled financial transactions.
Vincent HotelSouthport, Merseyside- UK
Hotel Concierge
01.2011 - 03.2012
Job overview
- Safeguarded and closely monitored premises to provide optimal hotel security and safety.
- Carried out car parking and security to optimize customer experience and increase satisfaction.
- Welcomed guests warmly, providing an efficient, friendly check in and check out service.
- Dealt with customer concerns and queries effectively and professionally, offering a swift resolution to any issues.
- Trained and mentored new staff, instilling Vincent Hotels' best practices for optimum productivity and first-class guest services.
- Provided guests with keys and directions to room locations.
- Remedied issues by listening and providing conflict resolutions.
- Transported luggage to and from rooms to accommodate guests.
M.J QuinnLiverpool, Merseyside - UK
Telecommunications Engineer
01.2010 - 01.2011
Job overview
- Tested and implemented new products and services to support communications.
- Installed VOIP, digital and video telephony products for departments.
- Used components and equipment to configure networks and integrate systems.
- Travelled to off-site locations to complete necessary service work.
Education
Southport CollegeSouthport, United Kingdom
Diploma of Higher Education from Mechanical Engineering
01.2001 - 01.2002
Skills
Excellent communication and organizing skills
Able to prioritise a workload and work without supervision
Professionalism, excellent sales ability and customer care
Loyal, Punctual, Trustworthy
Hobbies
I like to play Golf as regular as I can. I'm a fond player of Darts and throw daily in online competitions.
I also attend the Gym 4 days per week to maintain my strength and to try and better my physical capabilities.
Timeline
Marketing Representative
GSM Marketing
02.2018 - 11.2023
Sales Advisor
L.P.D Electrical Wholesaler
05.2013 - 01.2018
Hotel Concierge
Vincent Hotel
01.2011 - 03.2012
Telecommunications Engineer
M.J Quinn
01.2010 - 01.2011
Southport College
Diploma of Higher Education from Mechanical Engineering
01.2001 - 01.2002