Leanne
Online Shop Owner
Summary
- Currently managing an online shop selling semi-precious gemstones.
- Excellent communication skills and presentation skills.
- Account Management, solid Sales and Client relationship building experience.
Overview
10
10
years of professional experience
Work History
Online Shop Owner
Self-Owned Business
9 2023 - Current
- Experienced in using Shopify to manage products, inventory, website design
- Creating digital content to manage social media platforms to engage with consumers.
Head of Client Relations
Oliver James Group
02.2023 - 09.2023
- Working closely with an assigned portfolio of clients focusing on Banking, Insurance and Technology
- Built and developed relationships within these accounts, gaining an in-depth understanding of the internal structures of clients and working to maximize potential opportunities within each organization
- Establish, deepened client relationship and developed new clientele
- Responsible for participating in recruitment tenders or projects.
Senior Account Manager
Gravitas Recruitment Group Asia
05.2022 - 02.2023
- Lead Account Management Team and collaboratively working with Recruitment Consultants to manage the recruitment process and provide a high-quality service level for their clients
- Assisting Senior Director to carry out the AOP
- Working closely with an assigned portfolio of clients focusing on Banking, Insurance and Technology
- Built and developed relationships within these accounts, gaining an in-depth understanding of the internal structures of clients and working to maximize potential opportunities within each organization
- Forecasting and tracking key account metrics, including preparing quarterly results reports, KPI reports and annual forecasts to analyse current business trends as well as suggestions and proposals to help Sales achieve targets and moving forward with clients
- Coordinating the timely and effective delivery of our solutions in accordance with client needs and objectives
- Handled client complaints and suggestions
- Supporting management by championing all reporting, systems and activities updates at all times
- Responsible for coaching junior consultants.
Account Manager
Gravitas Recruitment Group Asia
04.2021 - 04.2022
- Working closely with an assigned portfolio of clients focusing on Banking, Insurance and Technology
- Built and developed relationships within these accounts, gaining an in-depth understanding of the internal structures of clients and working to maximize potential opportunities within each organization
- Forecasting and tracking key account metrics, including preparing quarterly results reports, KPI reports and annual forecasts to analyse current business trends as well as suggestions and proposals to help Sales achieve targets and moving forward with clients
- Coordinating the timely and effective delivery of our solutions in accordance with client needs and objectives
- Handled client complaints and suggestions
- Supporting management by championing all reporting, systems and activities updates at all times
- Responsible for coaching junior consultants.
Senior Wealth Management Manager
AIA International Limited
06.2016 - 12.2020
- Provided one-stop, comprehensive and tailor-made financial services to clients (including Individual & Corporate clients, Hong Kong & Mainland China)
- Provided regular financial review and after-sales follow-up service to clients
- Provided an enhanced and deepened customer relationship through the execution of proactive relationship building and proposition for clients based on portfolio structure.
Corporate Sales Executive
La Maison du Chocolat (Hong Kong)
03.2014 - 05.2016
- Provided full spectrum of Sales & Administrative support to Corporate Sales Department
- Managed CRM programs & liaised with corporate clients (i.e
- Shopping malls, financial institutions, luxury brands etc.)
- Provided Personalization Service and Client Management
- Served clients in a friendly and timely manner and be proactive to follow up on clients requests
- Collaborated with Marketing, Logistic and Retails Team to carry client's programs and ultimately achieve sales target and KPIs.
Education
Bachelor of Science - Hospitality Administration & Management
Griffith University (Hong Kong)
Advanced Diploma - Hospitality Management
Royal Brisbane International College (Hong Kong)
Availability
August 2024
Timeline
Head of Client Relations
Oliver James Group
02.2023 - 09.2023
Senior Account Manager
Gravitas Recruitment Group Asia
05.2022 - 02.2023
Account Manager
Gravitas Recruitment Group Asia
04.2021 - 04.2022
Senior Wealth Management Manager
AIA International Limited
06.2016 - 12.2020
Corporate Sales Executive
La Maison du Chocolat (Hong Kong)
03.2014 - 05.2016
Online Shop Owner
Self-Owned Business
9 2023 - Current
Bachelor of Science - Hospitality Administration & Management
Griffith University (Hong Kong)
Advanced Diploma - Hospitality Management
Royal Brisbane International College (Hong Kong)
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