Law Wai Kwong (Alvin)
Store Manager
Hong Kong
Summary
Friendly and outgoing retail sales professional with strong customer service skills and knowledge of loyalty/rewards programs. Capable of informing customers about those programs and using suggestive selling to increase the average daily sales of the shop. Team player with a strong commitment to the company and the ability to work longer shifts when necessary.
Overview
12
12
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Store Manager
PAN PACIFIC INTERNATIONAL HOLDING (DONDONDONKI)
04.2020 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Supervisor
BOTTLETOP LTD
10.2019 - 04.2020
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Assistant Manager
MAISON XXII
04.2019 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Sale Supervisor
DOUGHNUT (SIUSIU STYLE LTD)
11.2016 - 08.2018
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Team leader
Topshop
04.2014 - 05.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Floor Supervisor
Gap
10.2011 - 09.2013
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Education
Practical Courses - Practical Courses
Osaka YMCA Japanese Language School
Osaka, Japan 07.2023 - 03.2025
Higer Diploma in Creative Toy And Intelligent Product Design -
Hong Kong Institute of Vocational Education
Hong Kong 08.2025 - 05.2010
Diploma of Design -
Hong Kong Institute of Vocational Education
Hong Konh 09.2006 - 07.2007
Skills
- Retail Operations Management
- Stock Management
- Visual Merchandising
- Retail sales techniques
- Sales promotions
- Marketing and promotions
- Recruiting and hiring
Certification
Japanese Language Proficiency Test N3 Certificate
Timeline
Higer Diploma in Creative Toy And Intelligent Product Design -
Hong Kong Institute of Vocational Education
08.2025 - 05.2010
Japanese Language Proficiency Test N3 Certificate
07-2024
Practical Courses - Practical Courses
Osaka YMCA Japanese Language School
07.2023 - 03.2025
Intermidate Cert.in HACCP
04-2023
Google Digital Garage(The Fundamental of Digital Marketing)
06-2022
Store Manager
PAN PACIFIC INTERNATIONAL HOLDING (DONDONDONKI)
04.2020 - 07.2023
Store Supervisor
BOTTLETOP LTD
10.2019 - 04.2020
Assistant Manager
MAISON XXII
04.2019 - 09.2019
Sale Supervisor
DOUGHNUT (SIUSIU STYLE LTD)
11.2016 - 08.2018
Team leader
Topshop
04.2014 - 05.2016
Floor Supervisor
Gap
10.2011 - 09.2013
Diploma of Design -
Hong Kong Institute of Vocational Education
09.2006 - 07.2007
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