Microsoft Office
Lau Wai Chun
Tourism And Events Management
Tseung Kwan O Sheung Yee House, Sheung Tak Estate, Flat 2102, Floor 21
Summary
Previous work experience mainly coordinated work in event coordination and customer service. I have more than 5 years of experience as a volunteer for young ambassadors in Hong Kong, have experienced many major Hong Kong tourism events, and have cultivated myself to provide high-quality customer service attitude to tourists. Be able to deal with crisis management and independent work. Excellent in coordinating paperwork, being able to track timelines and maintain teamwork relationships.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Part-time Event Assistant
Hong Kong New Arrivals Services Foundation Limited
07.2024 - Current
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as guests.
Host / Part Time
Hong Kong Disneyland Resort
02.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor Of Science (BSc) (Hons) - Tourism & Events Management
The Hong Kong Polytechnic University
Hung Hom, Kowloon, Hong KongAssociate Degree - Associate in Business (Tourism Management)
Hong Kong Community College
Hung Lok Road, Hung Hom, Kowloon08.2023
Diploma Of Foundation Studies - Hospitality
Hong Kong Institute of Vocational Education
Chai Wan08.2021
Skills
Registration management
Strong organization
Venue selection
Booth installation
Guest management
Event setup and breakdown
Promotional material design
Sales experience
Creativity and innovation
Guest relations
Event planning
Facilities preparation
Marketing and promotion
Customer service
Teamwork and collaboration
Event setup
Teamwork
Problem-solving
Time management
Problem-solving abilities
Customer service management
Guest services
Visual design
Team collaboration
Hospitality background
Project management
Software
Graphic Design
Adobe Creative Suite（Photoshop、Illustrator）
Timeline
Part-time Event Assistant
Hong Kong New Arrivals Services Foundation Limited
07.2024 - Current
Host / Part Time
Hong Kong Disneyland Resort
02.2023 - Current
Bachelor Of Science (BSc) (Hons) - Tourism & Events Management
The Hong Kong Polytechnic University
Associate Degree - Associate in Business (Tourism Management)
Hong Kong Community College
Diploma Of Foundation Studies - Hospitality
Hong Kong Institute of Vocational Education