Microsoft Office
Lau Wai Chun
Tourism And Events Management
Tseung Kwan O Sheung Yee House, Sheung Tak Estate, Flat 2102, Floor 21
Summary
Previous work experience mainly coordinated work in event coordination and customer service. I have more than 5 years of experience as a volunteer for young ambassadors in Hong Kong, have experienced many major Hong Kong tourism events, and have cultivated myself to provide high-quality customer service attitude to tourists. Be able to deal with crisis management and independent work. Excellent in coordinating paperwork, being able to track timelines and maintain teamwork relationships.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Part-time Event Assistant
Hong Kong New Arrivals Services Foundation Limited
07.2024 - Current
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as guests.
Host / Part Time
Hong Kong Disneyland Resort
02.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor Of Science (BSc) (Hons) - Tourism & Events Management
The Hong Kong Polytechnic University
Hung Hom, Kowloon, Hong KongAssociate Degree - Associate in Business (Tourism Management)
Hong Kong Community College
Hung Lok Road, Hung Hom, Kowloon08.2023
Diploma Of Foundation Studies - Hospitality
Hong Kong Institute of Vocational Education
Chai Wan08.2021
Skills
Registration management
Software
Graphic Design
Adobe Creative Suite（Photoshop、Illustrator）
Timeline
Part-time Event Assistant
Hong Kong New Arrivals Services Foundation Limited
07.2024 - Current
Host / Part Time
Hong Kong Disneyland Resort
02.2023 - Current
Bachelor Of Science (BSc) (Hons) - Tourism & Events Management
The Hong Kong Polytechnic University
Associate Degree - Associate in Business (Tourism Management)
Hong Kong Community College
Diploma Of Foundation Studies - Hospitality
Hong Kong Institute of Vocational Education
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