Laurent Chavanne
Senior IT Lead Support Engineer
Cheung Chau
Summary
SENIOR IT PROFESSIONAL IT Service Support & Infrastructure Support, Networking PROFILE SUMMARY Offering 22+ years of comprehensive experience in global , end-to-end support and IT Infrastructure and Network Administration (WAN & LAN)
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Senior IT Lead Ops Engineer
Lynk Global
12.2019 - Current
- Leading a team of 4 peoples )
- Performed support for users in the Region (Singapore, India, Hong Kong , Shanghai, Manila MAC computers (150 Peoples)
- Selecting and Implementing VOIP and Sales tools
- Managing Computer inventory ordering Computer from Apple
- Supporting Google Suite ( Emails, docs )
- Implementing MPLS solution with VPN for China
- Implement of MDM JAMF and Mosyle for MAC (250 computers worldwide)
- Leading an IT Team of 5 engineers worldwide (India, Toronto, Shanghai, Hong Kong).
IT Consulting nd Customer Support
ENTERPRISE GLOBAL LIMITED
06.2018 - 12.2019
- Support customer in Hong Kong and other Region ( Japan, Singapore, Macau ) L1, L2)
- Project Management for Customers in APAC (windows 10 upgrade , Office 365 Migration, Infrastructure upgrade
- Provide in house Support for Customers
IT Lead, System Analyst Infrastructure
METHANEX ASIA PACIFIC LIMITED
05.2015 - 04.2018
- Supported 5 offices in APAC region (Tokyo, Seoul, Beijing, Shanghai, Hong Kong) 50 peoples
- Managed, monitored and troubleshooted IT Infrastructure in APAC region
- Managed and supported Video Conference System globally Polycom Real Presence V500 and V300
- Email migration from Exchange online to Office 365
- Refresh of all Computer assets in APAC
- Implemented Skype for Business
- Troubleshooting and monitoring
- Project management Internet Upgrade in Tokyo, Hong Kong, Beijing, Shanghai
- Office move for 3 offices and MPLS implementation in APAC region
- Deployed Supported Trap Antivirus in APAC region
Head of IT
GALL SOLICITORS HK LTD
06.2014 - 05.2015
- Supported 36 users in Hong Kong
- Managed IT Infrastructure (Servers and Network Equipment)
- Implemented IT Process and Policies
- Migrated From 100% Cloud to Hybrid Solution
- Email migration from Google Suite to Exchange online
- Replacement of All Wyse terminal to Laptops for lawyers (mobility) and Desktop for secretaries
- Implemented Virtualisation (VMware) and San Storage
- Backup using Veaam and Azure
Senior Networks & Infrastructure Engineer
MORGAN MCKINLEY HK LTD
03.2007 - 03.2014
- Supported 200 users and Managed IT Infrastructure in APAC region
- Sourcing & Vendors Coordination
- Supported 7 offices with 200 users in Apac region ( received best global support Award for 2011)
- Implemented and administered Windows Server
- Managed technical services of Windows Network infrastructure in HK, Singapore, Tokyo, Shanghai, Sydney, India and Dubai, including Active Directory and Group Policy
- Implemented virtualise environment in HK & Singapore
- Managed Virtualisation environment using VMware Server
- Mail Server Migration from Microsoft exchange to Google Apps’ Cloud for 200 users
- IT infrastructure relocation, from Data Centre to In-House Asia Pacific Headquarter
- Managed and supported VOIP system ( MITEL) hot desk, hunt Groups, Pickup groups, phone and users provisioning
Managing Director
IT SERVICE HK LTD
05.2006 - 01.2007
- Business Development
- IT Consulting for SME
- Implemented hardware and Software
- IT supports
- Windows XP/7; OSX; Linux Red Hat (Files server, mail server).
IT Supervisor
CGROUP HK LTD
11.2001 - 03.2006
- Organized and Supported 180 users in Hong Kong.IT team tasks, Managed IT infrastructure
- Supervised 3 engineers
- Sourced & purchased IT Equipment
- Implemented and administered 9 Servers: Windows 2003, Exchange 2003, Citrix and Oracle 8G
- Mail Server Migration from Microsoft exchange 2000 to Microsoft Exchange 2003 for 180 users
- Full Park Optimization for 200 workstations
- Coordinated implementation of VPN: from Dongguan Factory to HK; from Shanghai to HK
- Implemented MPLS: from Dongguan Factory to HK Head office.
Technical Sales and Services Support
ULTIMA GAMES
06.1997 - 09.2001
- Sales, Installation & Maintenance of computers and peripherals for Personal & Professional use
- Provided IT solutions to clients
- Staff training
- Was in charges of support L1
TANDY, RADIOSHACK
12.1995 - 06.1997
- Advised customers on Hi-Vi, TV, Home Theatre, CD & other Electronic components.
ECUS ONDULIQUE
09.1993 - 09.1995
- Sales, Installation & Business Development of Uninterruptable Power Supply.
Education
ITIL Foundation Certified V2 -
GRETA
Hong Kong 12.2014 - 05.2014
GRETA TOULOUSE
FRANCE 01.1992 - 04.1993
Skills
Ensuring support to users based on perspective and within defined SLADetecting, logging, categorizing and prioritizing incidents and providing initial Incident SupportManaging network and asset inventory through the useful life cycle of each assetTRAININGS ATTENDEDITIL Foundation V2Ethical HackingLeadership & Management
Can do attitude
Hobbies
Travel , Photography
Timeline
Senior IT Lead Ops Engineer
Lynk Global
12.2019 - Current
IT Consulting nd Customer Support
ENTERPRISE GLOBAL LIMITED
06.2018 - 12.2019
IT Lead, System Analyst Infrastructure
METHANEX ASIA PACIFIC LIMITED
05.2015 - 04.2018
ITIL Foundation Certified V2 -
GRETA
12.2014 - 05.2014
Head of IT
GALL SOLICITORS HK LTD
06.2014 - 05.2015
Senior Networks & Infrastructure Engineer
MORGAN MCKINLEY HK LTD
03.2007 - 03.2014
Managing Director
IT SERVICE HK LTD
05.2006 - 01.2007
IT Supervisor
CGROUP HK LTD
11.2001 - 03.2006
Technical Sales and Services Support
ULTIMA GAMES
06.1997 - 09.2001
TANDY, RADIOSHACK
12.1995 - 06.1997
ECUS ONDULIQUE
09.1993 - 09.1995
GRETA TOULOUSE
01.1992 - 04.1993