Laurent Chavanne
Senior IT Lead Support Engineer
Cheung Chau
Summary
SENIOR IT PROFESSIONAL IT Service Support & Infrastructure Support, Networking PROFILE SUMMARY Offering 22+ years of comprehensive experience in global , end-to-end support and IT Infrastructure and Network Administration (WAN & LAN)
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Senior IT Lead Ops Engineer
Lynk Global
12.2019 - Current
- Leading a team of 4 peoples )
- Performed support for users in the Region (Singapore, India, Hong Kong , Shanghai, Manila MAC computers (150 Peoples)
- Selecting and Implementing VOIP and Sales tools
- Managing Computer inventory ordering Computer from Apple
- Supporting Google Suite ( Emails, docs )
- Implementing MPLS solution with VPN for China
- Implement of MDM JAMF and Mosyle for MAC (250 computers worldwide)
- Leading an IT Team of 5 engineers worldwide (India, Toronto, Shanghai, Hong Kong).
IT Consulting nd Customer Support
ENTERPRISE GLOBAL LIMITED
06.2018 - 12.2019
- Support customer in Hong Kong and other Region ( Japan, Singapore, Macau ) L1, L2)
- Project Management for Customers in APAC (windows 10 upgrade , Office 365 Migration, Infrastructure upgrade
- Provide in house Support for Customers
IT Lead, System Analyst Infrastructure
METHANEX ASIA PACIFIC LIMITED
05.2015 - 04.2018
- Supported 5 offices in APAC region (Tokyo, Seoul, Beijing, Shanghai, Hong Kong) 50 peoples
- Managed, monitored and troubleshooted IT Infrastructure in APAC region
- Managed and supported Video Conference System globally Polycom Real Presence V500 and V300
- Email migration from Exchange online to Office 365
- Refresh of all Computer assets in APAC
- Implemented Skype for Business
- Troubleshooting and monitoring
- Project management Internet Upgrade in Tokyo, Hong Kong, Beijing, Shanghai
- Office move for 3 offices and MPLS implementation in APAC region
- Deployed Supported Trap Antivirus in APAC region
Head of IT
GALL SOLICITORS HK LTD
06.2014 - 05.2015
- Supported 36 users in Hong Kong
- Managed IT Infrastructure (Servers and Network Equipment)
- Implemented IT Process and Policies
- Migrated From 100% Cloud to Hybrid Solution
- Email migration from Google Suite to Exchange online
- Replacement of All Wyse terminal to Laptops for lawyers (mobility) and Desktop for secretaries
- Implemented Virtualisation (VMware) and San Storage
- Backup using Veaam and Azure
Senior Networks & Infrastructure Engineer
MORGAN MCKINLEY HK LTD
03.2007 - 03.2014
- Supported 200 users and Managed IT Infrastructure in APAC region
- Sourcing & Vendors Coordination
- Supported 7 offices with 200 users in Apac region ( received best global support Award for 2011)
- Implemented and administered Windows Server
- Managed technical services of Windows Network infrastructure in HK, Singapore, Tokyo, Shanghai, Sydney, India and Dubai, including Active Directory and Group Policy
- Implemented virtualise environment in HK & Singapore
- Managed Virtualisation environment using VMware Server
- Mail Server Migration from Microsoft exchange to Google Apps’ Cloud for 200 users
- IT infrastructure relocation, from Data Centre to In-House Asia Pacific Headquarter
- Managed and supported VOIP system ( MITEL) hot desk, hunt Groups, Pickup groups, phone and users provisioning
Managing Director
IT SERVICE HK LTD
05.2006 - 01.2007
- Business Development
- IT Consulting for SME
- Implemented hardware and Software
- IT supports
- Windows XP/7; OSX; Linux Red Hat (Files server, mail server).
IT Supervisor
CGROUP HK LTD
11.2001 - 03.2006
- Organized and Supported 180 users in Hong Kong.IT team tasks, Managed IT infrastructure
- Supervised 3 engineers
- Sourced & purchased IT Equipment
- Implemented and administered 9 Servers: Windows 2003, Exchange 2003, Citrix and Oracle 8G
- Mail Server Migration from Microsoft exchange 2000 to Microsoft Exchange 2003 for 180 users
- Full Park Optimization for 200 workstations
- Coordinated implementation of VPN: from Dongguan Factory to HK; from Shanghai to HK
- Implemented MPLS: from Dongguan Factory to HK Head office.
Technical Sales and Services Support
ULTIMA GAMES
06.1997 - 09.2001
- Sales, Installation & Maintenance of computers and peripherals for Personal & Professional use
- Provided IT solutions to clients
- Staff training
- Was in charges of support L1
TANDY, RADIOSHACK
12.1995 - 06.1997
- Advised customers on Hi-Vi, TV, Home Theatre, CD & other Electronic components.
ECUS ONDULIQUE
09.1993 - 09.1995
- Sales, Installation & Business Development of Uninterruptable Power Supply.
Education
ITIL Foundation Certified V2 -
GRETA
Hong Kong 12.2014 - 05.2014
GRETA TOULOUSE
FRANCE 01.1992 - 04.1993
Skills
Ensuring support to users based on perspective and within defined SLAundefined
Hobbies
Travel , Photography
Timeline
Senior IT Lead Ops Engineer
Lynk Global
12.2019 - Current
IT Consulting nd Customer Support
ENTERPRISE GLOBAL LIMITED
06.2018 - 12.2019
IT Lead, System Analyst Infrastructure
METHANEX ASIA PACIFIC LIMITED
05.2015 - 04.2018
ITIL Foundation Certified V2 -
GRETA
12.2014 - 05.2014
Head of IT
GALL SOLICITORS HK LTD
06.2014 - 05.2015
Senior Networks & Infrastructure Engineer
MORGAN MCKINLEY HK LTD
03.2007 - 03.2014
Managing Director
IT SERVICE HK LTD
05.2006 - 01.2007
IT Supervisor
CGROUP HK LTD
11.2001 - 03.2006
Technical Sales and Services Support
ULTIMA GAMES
06.1997 - 09.2001
TANDY, RADIOSHACK
12.1995 - 06.1997
ECUS ONDULIQUE
09.1993 - 09.1995
GRETA TOULOUSE
01.1992 - 04.1993
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